Washington ,

DC

/

Seattle ,

WA

/

Portland ,

OR

...View All

UX RESEARCHER II - BILINGUAL (ENGLISH/SPANISH) This position will be a direct employee of Ad Hoc's valued partner Analyticx. The Recruiter will review specifics if you are moved forward in the proces sResearcher II - This position requires the candidate to be fully bilingual/bicultural with native proficiency.This is a remote position.Ad Hoc is a digital services company that helps the federal government better serve people. Our teams use modern, agile methods to meet the needs of our users while closing the gap between consumer expectations and government.Work on things that matterOur teams connect Veterans with services designed for their needs, help millions of people access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we're also changing how the government thinks about and uses technology.Built for a remote lifeAd Hoc is remote-first and remote-always. We've designed our culture, communications, and tools to support a nationwide team. Being remote allows Ad Hoc to bring the best people onto our teams and give them the freedom to create a work environment that fits their lives. Maybe you need to adjust your schedule to care for your family or take a bike ride. At Ad Hoc, that's welcomed.Committed to high expectations and a welcoming cultureAd Hoc values acceptance, accountability, and humility. We aren't heroes. We leave our egos at the door to learn from our mistakes and improve the process for the next time. We build small, inclusive teams to bring the best of consumer technology to the problems of government.Analyticx Specific:Founded in 2010 and headquartered in Washington DC, Analyticx has had successful engagements with many Federal agencies, including DOS, SBA, and various DoD agencies - Analyticx has been growing in the last 7 years at a fast pace - so it's a very exciting time and group to be a part of.Specialize in Program/project management, Education, Strategic Management/Consulting, Change Management, Digital Marketing/Communications, and IT Solutions8(a) small business, entrepreneurial at heart, tight-knit culture, open door management style (very approachable)Top Secret security clearancePrimary Responsibilities:In this role, you will serve as an individual contributor within a team; with the support and guidance of leadership, you will be responsible for supporting the goal of meeting scope, schedule and delivery requirements. The user researcher will work directly with the Customer's User Experience team,which includes a mixture of federal and other support contractors. Primary expectations for a UX Researcher II include:Recruiting participants and conducting user tests in English and Spanish based on theplans approved by the government.Usability testing of any product or digital feature in the PX portfolio, including content andtools.Collaborates with government partners and stakeholders, and users to support the research processDefining and mapping customer journeys for each stakeholder group and developingpersonas and detailed use case scenarios.Conducting multi-platform testing (desktop, smartphone, tablet).Facilitating focus groups and workshops in English and Spanish.Conduct user research to understand where users are going to get their governmentinformation, understanding levels of trust, access and barriers among variousunderserved communities.Using qualitative and quantitative data to inform research findings andrecommendations.Collaborating with various teams within the Portfolio (UX, Content, Development,Analytics and Accessibility ) to evolve and refine our user testing and recommendationprocesses.Communicating research findings to the entire UX teamPerforming a variety of user research activities for any of the websites for the Clientin English and Spanish.Understanding qualitative research methods.Requirements:While a degree is always preferred, it is not required for this positionMinimum 5 years of direct experience in UX research environmentStrong collaboration skill: brainstorming new ideas with teammates to problem-solving.Communication: ability to convey or share ideas without misinterpretation or misleadingothers.Ability to synthesize information, see patterns, and apply techniques to make decisionsthat can improve the user experienceHave a strong understanding of the different types of research techniques (card sorting,eye movement tracker, field studies, usability testing, user personas).Bilingual/bicultural in English and Spanish, fluent with native-quality of proficiency in bothlanguages.Strong reading, comprehension, writing, and editing skills in English and Spanish.To learn more about working at Ad Hoc, please visit: for Analyticx employees include:Benefits: standard (if not above standard) health benefit packageMedical insurance through CareFirst, but is extremely flexible, as employees have the ability to select from numerous CareFirst plansDental and vision plans through Guardian insuranceLTD/STD/Basic Life insurance provided to all employees401K plan with company matching component11 paid holidays3 weeks PTO per year to startValues work-life balance for all its employees and has many remote and/or hybrid workers (depending on contract)Ad Hoc LLC & Analyticx are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.In support of theColorado Equal Pay Transparency Act, and others like it across the country, Ad Hoc job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility. The range of starting pay for this role is $75,000-$95,000. Our recruiters will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.job reference UXRES001357Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Description

UX RESEARCHER II - BILINGUAL (ENGLISH/SPANISH) This position will be a direct employee of Ad Hoc's valued partner Analyticx. The Recruiter will review specifics if you are moved forward in the proces sResearcher II - This position requires the candidate to be fully bilingual/bicultural with native proficiency.This is a remote position.Ad Hoc is a digital services company that helps the federal government better serve people. Our teams use modern, agile methods to meet the needs of our users while closing the gap between consumer expectations and government.Work on things that matterOur teams connect Veterans with services designed for their needs, help millions of people access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we're also changing how the government thinks about and uses technology.Built for a remote lifeAd Hoc is remote-first and remote-always. We've designed our culture, communications, and tools to support a nationwide team. Being remote allows Ad Hoc to bring the best people onto our teams and give them the freedom to create a work environment that fits their lives. Maybe you need to adjust your schedule to care for your family or take a bike ride. At Ad Hoc, that's welcomed.Committed to high expectations and a welcoming cultureAd Hoc values acceptance, accountability, and humility. We aren't heroes. We leave our egos at the door to learn from our mistakes and improve the process for the next time. We build small, inclusive teams to bring the best of consumer technology to the problems of government.Analyticx Specific:Founded in 2010 and headquartered in Washington DC, Analyticx has had successful engagements with many Federal agencies, including DOS, SBA, and various DoD agencies - Analyticx has been growing in the last 7 years at a fast pace - so it's a very exciting time and group to be a part of.Specialize in Program/project management, Education, Strategic Management/Consulting, Change Management, Digital Marketing/Communications, and IT Solutions8(a) small business, entrepreneurial at heart, tight-knit culture, open door management style (very approachable)Top Secret security clearancePrimary Responsibilities:In this role, you will serve as an individual contributor within a team; with the support and guidance of leadership, you will be responsible for supporting the goal of meeting scope, schedule and delivery requirements. The user researcher will work directly with the Customer's User Experience team,which includes a mixture of federal and other support contractors. Primary expectations for a UX Researcher II include:Recruiting participants and conducting user tests in English and Spanish based on theplans approved by the government.Usability testing of any product or digital feature in the PX portfolio, including content andtools.Collaborates with government partners and stakeholders, and users to support the research processDefining and mapping customer journeys for each stakeholder group and developingpersonas and detailed use case scenarios.Conducting multi-platform testing (desktop, smartphone, tablet).Facilitating focus groups and workshops in English and Spanish.Conduct user research to understand where users are going to get their governmentinformation, understanding levels of trust, access and barriers among variousunderserved communities.Using qualitative and quantitative data to inform research findings andrecommendations.Collaborating with various teams within the Portfolio (UX, Content, Development,Analytics and Accessibility ) to evolve and refine our user testing and recommendationprocesses.Communicating research findings to the entire UX teamPerforming a variety of user research activities for any of the websites for the Clientin English and Spanish.Understanding qualitative research methods.Requirements:While a degree is always preferred, it is not required for this positionMinimum 5 years of direct experience in UX research environmentStrong collaboration skill: brainstorming new ideas with teammates to problem-solving.Communication: ability to convey or share ideas without misinterpretation or misleadingothers.Ability to synthesize information, see patterns, and apply techniques to make decisionsthat can improve the user experienceHave a strong understanding of the different types of research techniques (card sorting,eye movement tracker, field studies, usability testing, user personas).Bilingual Language Requirements:Bilingual/bicultural in English and Spanish, fluent with native-quality of proficiency in bothlanguages.Strong reading, comprehension, writing, and editing skills in English and Spanish.To learn more about working at Ad Hoc, please visit: for Analyticx employees include:Benefits: standard (if not above standard) health benefit packageMedical insurance through CareFirst, but is extremely flexible, as employees have the ability to select from numerous CareFirst plansDental and vision plans through Guardian insuranceLTD/STD/Basic Life insurance provided to all employees401K plan with company matching component11 paid holidays3 weeks PTO per year to startFlexible Spending Account (FSA) available to employeesValues work-life balance for all its employees and has many remote and/or hybrid workers (depending on contract)Ad Hoc LLC & Analyticx are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.In support of theColorado Equal Pay Transparency Act, and others like it across the country, Ad Hoc job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility. The range of starting pay for this role is $75,000-$95,000. Our recruiters will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.job reference UXRES001357

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Ad Hoc LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

#J-18808-Ljbffr