Part-Time Student Services Assistant (2)

Position Reports to: Associate Director of Student Services

Hourly Rate: $19.96 (Level 12, Support Staff)

FLSA Status: Non-Exempt

These positions are open until filled. Review of applications will begin after Sunday, May 26, 2024.

Position 1: Monday through Friday: 8:00am-1:00pm & Saturdays, as needed

Position 2: Monday through Thursday: 2:00pm-7:00pm; Friday 12:00pm-5;00pm & Saturdays, as needed

These positions are 25 hours per week. During peak times, employee may work up to 29 hours.

* This position has college-wide responsibilities and requires travel between all campuses and off-site locations. The primary office location will be the Blue Bell campus.

* This position has been approved for a flexible work option arrangement. The schedule will be hybrid, consisting of four (4) days on campus and one (1) day remotely. This flexible work option arrangement is in effect until August 31, 2023; however, the College will re-evaluate in February 2023 for the possibility of continuation for September 1, 2023 through August 31, 2024 as well as annually thereafter. Flexible work options can be ended at any time by the College, Cabinet, and/or supervisors based on employee performance and/or as institutional needs change.

Basic Purpose of Job:

This position will provide support to both new and returning students at the College as part of the College's mission of access, retention, and completion, with responsibility for ensuring a high level of customer service through support of the Student Services Resource Center, duties at the Student Services Welcome Desk, support of the Enrollment Services Assistants and providing support in the Testing center. This includes in-person and back office duties. Service touchpoints will include the use of the following methods: in person; phone; email; text; online; chat Starfish; Zoom, and other Self-Service systems to support student success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Student Services

ESA/SSRC

* Provide Financial Aid assistance: How to