Job Summary:

Under the direction of the Real Estate Manager, the Resident Services Coordinator is responsible for working to achieve maximize resident satisfaction and retention by providing excellent customer service to residents and guests.

Essential Duties and Responsibilities:

Administrative

Manage administrative requests from residents

Distribute packages and sign for deliveries

Record resident service requests and ensure timely follow-up

Assist team members with administrative or office needs such as assembling move-in packets and lease packets, etc.

Issue guest parking passes and notify Business Manager of any unauthorized vehicles

Maintain schedule for party room, media room, or any other events and amenities

Receive and distribute office mail

Audit and reconcile KeyTrak daily and weekly

Assuring all service request follow up is completed within 24 hours

Complete all other tasks as assigned by the Business Manager

Customer Service

Serve as the primary point of contact for the property, greeting all customers, residents, and guests

Ensure that all guests/customers are let into the building within a timely manner and directed appropriately

Assist residents with directions, community information and services as well as information regarding the surrounding neighborhood

Answer primary property phone line and deliver messages to the appropriate recipient

Ensure excellence in curb appeal and continuous inspection of common areas and desk for cleanliness

Advise Property Manager or appropriate team member of conditions in the community affecting the resident's safety, reporting any residential dissatisfaction

Maintain professional dress and conduct at all times

Requirements:

High school diploma or equivalent

1-2 years customer service or sales experience

Availability to work during designated shift every day of the year, including weekends and holidays, but excluding vacation and sick hours

Excellent computer and telephone skills

Knowledge of intranet applications, printers, multi-line telephones, fax machine, photocopier

Excellent English communication skills, both verbal and written

Valid driver's license

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