Position: Guidance Counselor

Location: National Guard Bureau

Work Environment: Remote

Clearance Required: SECRET

Status: Contingent Upon Contract Award

Knowesis, a dynamic and forward-thinking company, is currently seeking an exceptional Guidance Counselor to join our team and provide invaluable support to the Army National Guard Recruiting Operations Center.

To be eligible for this position, candidates must have or have the ability to obtain a Secret clearance and possess U.S. Citizenship without the need for sponsorship, both now and in the future. Applicants without proof of U.S. Citizenship will not be considered due to the position's security clearance requirements.

Guidance Counselor, analytical, and troubleshooting support for Army National Guard accessions across all 54 states and territories. Duties include and are not limited to:

* Maintain daily communication with the Human Resource Command (HRC) Accession Management Branch (AMB) to troubleshoot training seat issues with REQUEST to support over 320 Military Entrance Processing Station Guidance Counselor's (GC's), State Recruit Sustainment Program (RSP) Coordinators, Automated Unit Vacancy System (AUVS) Managers and Initial Active Duty for Training (IADT) Managers.

* Provide direct support via phone and email to MEPS GC's, RSP Coordinators, IADT Managers and recruiters for assistance with making/adjusting training reservations and renegotiation of training seats and granting exception overrides and providing control numbers daily.

* G-1, State Recruiting and Retention Battalions (RRB)'s, IADT Managers, Regional Recruiting Managers and Human Resources Command to monitor and report ARNG quality goals monthly or as required at the national level, specifically CAT 3B, CAT 4, Tier 2/3 percentages and CAT 1-3A as established in the program guidance. This includes reviewing data in the Strength Maintenance Management System (SMMS) to track the number of CAT 4, Tier 2/3, CAT 3B, line score waivers and Foreign Language Recruiting Initiative (FLRI) overrides.

* Research and provide analysis for topics relating to enlisting and shipping accessions for implementation into policy, and Strength Maintenance Operation Messages (SMOMs) monthly or as required.

* Assist in the pending migration of WebREQUEST and REQUEST to AIE.

* Use REQUEST and RZC daily to review applicant records and report possible improprieties or fraudulent enlistments immediately upon discovery to the ARNG RSB via email in accordance with regulatory guidelines.

* Troubleshoot flagged reservations, enlist unconfirmed and ship unconfirmed records, as well as all enlisted reservations, to mitigate validation errors and assist 320 MEPS Guidance Counselors and IADT managers with making accurate corrections to the records.

* Guidance Counselor services requires access to Guidance Counselor Resource Center (RZC), ATRRS and Recruit Quota System (REQUEST).The IET support section requires access to ATRRS, and WebREQUEST, and Force Management System Website (FMSWeb).

* Analyze impropriety reports provided by the RSB for trends on a daily basis and provide information to Regional Managers to assist with planning annual training for more than 4,500 recruiters.

* May require extended hours to provide continued assistance to maintain support for operations in 6 different time zones to include west coast.

* No travel required.

Required Qualifications:

* Must have a minimum of 2 years experience (3 years preferred) serving as a MEPS Senior Guidance Counselor or 2 years of experience working at NGB in the Recruiting Operations Branch.

* Must have the ability to write, interpret and train the Army National Guard enlistment policy.

* Prior Experience with the Army National Guard

Preferred Qualifications:

* Previous experience with RZC, Recruiter Zone (RZ), DISS, WebREQUEST, REQUEST, ATRRS, Director's Personnel Readiness Overview (DPRO), and Strength Maintenance Management System (SMMS) is preferred.

Required Education:

* High School diploma

Knowesis is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.