Effectively supervises and manages all off premise operations to give the Friday's experience no matter where our guests are enjoying their Friday's order. Develops a team that always ensures food quality, speed of service, and order accuracy.

Key Responsibilities:

* Promptly answering incoming calls to the restaurant. No one likes a ringing phone!

* Managing the flow of guests and letting your leadership shine when communicating with hosts, expeditor, managers, well, basically everyone.

* Ensuring all orders are quickly transferred to curbside guests and our 3rd party delivery partners with 100% accuracy.

* Able to be enthusiastic when taking orders, keeping up the high standards, and generally creating a lot of happy guests.

* Understand the importance of accuracy, safety, and truly making the guest feel satisfied.

* Accurately ring in all orders into the POS system.

* Ensure all carry out orders are packaged perfectly, special instructions verified following Company Brand Standards.

* ID all guests ordering alcoholic beverages who appear to be 40 years old or younger (where allowed).

* Follow all relevant brand standards to deliver the Fridays Experience.

* Able to carry a natural conversation with Guests without sounding scripted or intrusive.

* Able to articulate clear order taking, as well as being able to understand guest's request to modify food items.

* Able to clearly communicate guest's needs to the entire team. The host, expeditor, 3rd party partners, and managers.

* Operate POS system, make change correctly and make credit card transactions accurately.

* Ability to stay calm when responding to dissatisfied guests and notify a manager when you need backup.

* Able to articulate clear greetings and farewells to guests. Simple, but very important to making guests feel welcome.

* Responsible for ensuring all carry out orders are 100% accurate

MEASURES OF SUCCESS

* Assists in meeting/exceeding Company Standard Guest Satisfaction Scores

* Assists in maintaining Company Standard Off Premise Defects

* Assists in maintaining Company Standard Promise Times

QUALIFICATION REQUIREMENTS

* College degree preferred

* Minimum of 6 months experience working in a full-service restaurant

* Must be capable of performing all functions and meeting qualification standards for all hourly positions

* Must be able to walk and stand during entire shift

* Frequent bending and stooping required

* Must be able to lift up to 30 lbs.

* Must be able to read and write English

* Must be able to hear well amongst loud background noise

DISCLAIMER: THE CONTENT WITHIN THIS DOCUMENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.