IT Specialist - Customer Support, Smithsonian, Washington, DC
Smithsonian -
Washington, DC,
US
IT Specialist - Customer Support
Date Posted: 2024-06-19
Job description
IT Specialist - Customer Support IS-2210-12
Application Deadline: 30 June 2024
Department: National Zoo and Conservation Biology Institute
Employment Type: Full Time
Location: Washington, DC
Reporting To: Chief Technology Officer
Compensation: $99,200 - $128,956 / year
Description
OPEN DATE: June 3, 2024
CLOSING DATE: June 30, 2024
POSITION TYPE: Trust Fund
APPOINTMENT TYPE: Indefinite
SCHEDULE: Full-Time
DUTY LOCATION: Washington, DC
Position sensitivity and risk: Non-sensitive (NS)/Moderate Risk
Open to all qualified applicants
What are Trust Fund Positions?
Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program and may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care).
Conditions of Employment
The Smithsonian Institution is a unique complex of 21 museums and galleries, the National Zoo and Conservation Biology Institute and nine research centers. The Smithsonian is a national and world treasure and is dedicated to its founding mission, "the increase and diffusion of knowledge." The Smithsonian's National Zook and Conservation Biology Institute plays a leading role in the Smithsonian's global efforts to save wildlife species from extinction and train future generations of conservationists. The Smithsonian Institution is an equal opportunity, affirmative action employer. Candidates of all backgrounds are encouraged to apply.
The Smithsonian's National Zoo and Conservation Biology Institute (NZCBI) is a leader in the conservation, care, exhibition, and research of wildlife and habitats. NZCBI's employees in the nation's capital, Virginia, and worldwide and as part of the Smithsonian make it prominent in national and international affairs involving conservation, zoos, wildlife, public outreach, and biological research.
This position is located at NZCBI Headquarters 3001 Connecticut Avenue NW Washington DC 20008. It is accessible via mass transit, and onsite employee parking is currently available at no cost. Hybrid Telework Schedule Eligible, however, a minimum of 3-days onsite per week is required due to the nature of the position. Additionally, there is a requirement for this position to regularly visit NZCBI's Conservation Biology Institute campus located in Front Royal, VA.
DUTIES AND RESPONSIBILITIES
Applicants, who wish to qualify based on education completed outside the United States, must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.
Any false statement in your application may result in your application being rejected and may also result in termination after employment begins.
The Smithsonian Institution values and seeks a diverse workforce. Join us in "Inspiring Generations through Knowledge and Discovery."
Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week.
What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.
Relocation expenses are not paid.
Commitment to Diversity, Equity, and InclusionThe Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact ...@si.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian's Accommodation Procedures.
The Smithsonian Institution is an Equal Opportunity Employer. We believe that a workforce comprising a variety of educational, cultural, and experiential backgrounds support and enhance our daily work life and contribute to the richness of our exhibitions and programs. See Smithsonian EEO program information: www.si.edu/oeema.
Application Deadline: 30 June 2024
Department: National Zoo and Conservation Biology Institute
Employment Type: Full Time
Location: Washington, DC
Reporting To: Chief Technology Officer
Compensation: $99,200 - $128,956 / year
Description
OPEN DATE: June 3, 2024
CLOSING DATE: June 30, 2024
POSITION TYPE: Trust Fund
APPOINTMENT TYPE: Indefinite
SCHEDULE: Full-Time
DUTY LOCATION: Washington, DC
Position sensitivity and risk: Non-sensitive (NS)/Moderate Risk
Open to all qualified applicants
What are Trust Fund Positions?
Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program and may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care).
Conditions of Employment
- Pass Pre-employment Background Check and Subsequent Background Investigation for position designated as low risk.
- Complete a Probationary Period
- Maintain a Bank Account for Direct Deposit/Electronic Transfer.
- The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.
- Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.
The Smithsonian Institution is a unique complex of 21 museums and galleries, the National Zoo and Conservation Biology Institute and nine research centers. The Smithsonian is a national and world treasure and is dedicated to its founding mission, "the increase and diffusion of knowledge." The Smithsonian's National Zook and Conservation Biology Institute plays a leading role in the Smithsonian's global efforts to save wildlife species from extinction and train future generations of conservationists. The Smithsonian Institution is an equal opportunity, affirmative action employer. Candidates of all backgrounds are encouraged to apply.
The Smithsonian's National Zoo and Conservation Biology Institute (NZCBI) is a leader in the conservation, care, exhibition, and research of wildlife and habitats. NZCBI's employees in the nation's capital, Virginia, and worldwide and as part of the Smithsonian make it prominent in national and international affairs involving conservation, zoos, wildlife, public outreach, and biological research.
This position is located at NZCBI Headquarters 3001 Connecticut Avenue NW Washington DC 20008. It is accessible via mass transit, and onsite employee parking is currently available at no cost. Hybrid Telework Schedule Eligible, however, a minimum of 3-days onsite per week is required due to the nature of the position. Additionally, there is a requirement for this position to regularly visit NZCBI's Conservation Biology Institute campus located in Front Royal, VA.
DUTIES AND RESPONSIBILITIES
- The incumbent will serve as the primary point of contact for the animal management camera system which is built on a modern CCTV platform. This will include the management of servers, desktops, and application; installation and maintenance of camera hardware; and project management with preferred vendor.
- In partnership with SI/OCIO, the incumbent will manage the technical aspects, hardware, and project management of the campus-wide 2-way radio system.
- The incumbent will manage the NZCBI desktop/laptop replacement program using the established SI standard baseline configuration.
- The incumbent will manage technical aspects of specialized system (i.e. - lighting systems, sensor systems, etc.).
- The incumbent will provide technical guidance and support to audio visual systems throughout NZCBI campuses.
- Collaborate with SI/OCIO to develop specialized configurations for special systems (i.e. - digital signage, etc.) and special hardware considerations.
- Coordinates with SI/OCIO concerning local network outages, server maintenance and upgrades, network access issues, new construction plans, and the configuration, testing, deployment, and maintenance of a wide variety of hardware devices and software applications critical to the production environment at NZCBI.
- Create new network and email accounts using the Microsoft Active Directory Users and Groups administration tool.
- Provide technical support for computer devices to NZCBI users.
- Comprehensive knowledge of CCTV system equipment to include: cameras, servers, transcoders, etc.
- Knowledge of audio visual and teleconference hardware including projectors, audio systems, displays, associated cabling and control system infrastructure.
- Knowledge or ability to learn technical features of 2-way radio system
- Comprehensive knowledge of computer systems sufficient to install configure and troubleshoot complex hardware or software issues including but not limited to: Standard Dell desktop and laptop computers; wide range of external peripheral devices; application/software tools.
- Knowledge of network design practices, IP addressing scheme, wire closets, switches, VLAN configurations, and Microsoft Active Directory client sufficient to: configure systems and add to appropriate domain/networks.
- Troubleshoot network connectivity problems back to network switches; work effectively and efficiently with OCIO NOC staff to ensure proper configuration; etc.
- Knowledge of customer service and support principles, methods, and tracking tools.
Applicants, who wish to qualify based on education completed outside the United States, must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.
Any false statement in your application may result in your application being rejected and may also result in termination after employment begins.
The Smithsonian Institution values and seeks a diverse workforce. Join us in "Inspiring Generations through Knowledge and Discovery."
Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week.
What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.
Relocation expenses are not paid.
Commitment to Diversity, Equity, and InclusionThe Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact ...@si.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian's Accommodation Procedures.
The Smithsonian Institution is an Equal Opportunity Employer. We believe that a workforce comprising a variety of educational, cultural, and experiential backgrounds support and enhance our daily work life and contribute to the richness of our exhibitions and programs. See Smithsonian EEO program information: www.si.edu/oeema.