Consumer Experience Representative, The Knot Worldwide, Chevy Chase, MD
The Knot Worldwide -
Chevy Chase, MD,
US
Consumer Experience Representative
Date Posted: 2024-06-20
Job description
Job Description
ABOUT THE ROLE AND OUR TEAM:
Are you obsessed with amazing customer service? Are you goal-oriented, self-driven and thrilled by the pursuit of making sure details are all in place? If yes, read on! The Knot Worldwide is looking to add Consumer Experience Reps to our growing department in Omaha, NE. You will partner with other Consumer Experience team members to help our consumers have the best experience using our brand, as well as maintaining their wedding website, registry and other planning features on any one of our brands, including TheKnot.com, WeddingWire.com, TheKnot Invitations or TheBump.com. Strong communication, attention to detail, and quick problem-solving skills are a must.
RESPONSIBILITIES:
SUCCESSFUL CONSUMER EXPERIENCE REPRESENTATIVE CANDIDATES HAVE:
HOURS OF OPERATION:
Mon-Fri, Sun-Thur, or Tues-Sat (schedule will be finalized during interview process).
Our Consumers are planning their life events all day, every day. They also reach out to us all day, every day. We aim to be available when the customer needs us the most. Currently, most of our team works a Monday through Friday schedule, however, we do have a couple of weekend shifts currently being worked. We anticipate that in the future we may have more flexibility in our scheduling that could include early days, later evenings and/or weekend hours. Upon hire, this Consumer Experience Rep will have a confirmed schedule for training and the current quarter.
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
About Us
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
WHAT WE LOVE ABOUT YOU:
WHAT YOU LOVE ABOUT US:
We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the "office". We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.
TKWW's approach to the future of work: We embrace a remote culture and empower our employees to work wherever they feel most productive. To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Boston, MA; Delhi, India; Galway, Ireland; London, England; Madrid, Spain; New York, NY; Omaha, NE; Portland, OR; and Washington, D.C.
US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
U.S. Applicants: If you are a resident of California, Colorado, Washington State or New York City, please email ...@theknotww.com to request your state-specific job description. In the subject line, please add the specific job title of the role you are applying to. Please also be sure to specify your state of residence.
About the Team
WHAT WE DO MATTERS:
Here at The Knot Worldwide, we believe in doing work that matters. In more than 16 countries around the world, The Knot Worldwide's leading family of brands-including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more-help people take celebration planning from inspiration to action. When you join our global team, you'll be a part of a diverse group of individuals passionate about serving and enabling our communities to celebrate the moments that make us.
ABOUT THE ROLE AND OUR TEAM:
Are you obsessed with amazing customer service? Are you goal-oriented, self-driven and thrilled by the pursuit of making sure details are all in place? If yes, read on! The Knot Worldwide is looking to add Consumer Experience Reps to our growing department in Omaha, NE. You will partner with other Consumer Experience team members to help our consumers have the best experience using our brand, as well as maintaining their wedding website, registry and other planning features on any one of our brands, including TheKnot.com, WeddingWire.com, TheKnot Invitations or TheBump.com. Strong communication, attention to detail, and quick problem-solving skills are a must.
RESPONSIBILITIES:
- Accurately, efficiently and professionally answer all incoming phone calls, emails and/or live chats
- Have an understanding of the significance of providing great customer service and adhere to high standards at all times
- Maintain a high productivity level, after training, to best serve our customers in a timely fashion
- Experience selling to existing customers and ability to identify upsell opportunities, pitch products and close sales, is a huge plus
- Communicate thoroughly with customers, tech teams and other team members
- Problem-solve technical questions and issues that customers may have and work cross-departmentally to resolve them
- Assist customers with a pleasant and helpful demeanor
- Continually learn new products and stay up to date with product releases to more accurately assist clients that customers us
SUCCESSFUL CONSUMER EXPERIENCE REPRESENTATIVE CANDIDATES HAVE:
- Ability to multi-task and excellent time management skills
- Excellent verbal and written communication skills, including excellent grammar
- Accurately type and respond to a consumer on the phone at the same time
- Customer Service experience preferably in an online retailer or advertising industry position
- Comfortable handling challenging situations, keeping calm
- Must be able to work independently, but also collaborate across teams
- Must have excellent computer skills (Word, Excel, PowerPoint, Gmail, Google Docs) and the ability to learn new systems quickly.
- College degree preferred
HOURS OF OPERATION:
Mon-Fri, Sun-Thur, or Tues-Sat (schedule will be finalized during interview process).
Our Consumers are planning their life events all day, every day. They also reach out to us all day, every day. We aim to be available when the customer needs us the most. Currently, most of our team works a Monday through Friday schedule, however, we do have a couple of weekend shifts currently being worked. We anticipate that in the future we may have more flexibility in our scheduling that could include early days, later evenings and/or weekend hours. Upon hire, this Consumer Experience Rep will have a confirmed schedule for training and the current quarter.
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
About Us
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
WHAT WE LOVE ABOUT YOU:
- You Dream Big. You iterate and experiment to drive innovation.
- You Love Our Users. You keep our global community at the center of everything you do.
- You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
- You Hustle Every Day. You favor urgency and own your outcomes.
- You Win Together. People are at the heart of our success and you play as a team.
WHAT YOU LOVE ABOUT US:
We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the "office". We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.
TKWW's approach to the future of work: We embrace a remote culture and empower our employees to work wherever they feel most productive. To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Boston, MA; Delhi, India; Galway, Ireland; London, England; Madrid, Spain; New York, NY; Omaha, NE; Portland, OR; and Washington, D.C.
US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
U.S. Applicants: If you are a resident of California, Colorado, Washington State or New York City, please email ...@theknotww.com to request your state-specific job description. In the subject line, please add the specific job title of the role you are applying to. Please also be sure to specify your state of residence.
About the Team
WHAT WE DO MATTERS:
Here at The Knot Worldwide, we believe in doing work that matters. In more than 16 countries around the world, The Knot Worldwide's leading family of brands-including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more-help people take celebration planning from inspiration to action. When you join our global team, you'll be a part of a diverse group of individuals passionate about serving and enabling our communities to celebrate the moments that make us.