Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The primary responsibility of the Senior Application Support Specialist is to provide detailed technical support as well as indepth product knowledge of the Visa Spend Clarity for Enterprise products and services.

VSCE Operations and Infrastructure is a global team providing Infrastructure, reliability, and operational services to support our partners and products. The support team is spread across, New Zealand, Canada, and England. The group provides 24 hour support services with the key areas of focus being, Infrastructure, Site Reliability, Database Administration, Application and Data Services Support.

Essential Functions:

This role will require the successful candidate to work closely with the various Client Services teams across the globe as well as relevant product and development teams to investigate and address application issues. You will need to have strong analytical, problem solving and communication skills to identify workarounds, data fixes and provide communication updates to our clients and partners.

In the VSCE Operations and Infrastructure Application Support Team, you will be part of an ever-changing product environment with multiple layers of complexity and a vast array of interesting features. You will be working with some incredible people on new product features, testing new methods and ideas to improve the product and customer experience. You will be working alongside the Product development teams to review and test new items being deployed in the quarterly releases.

You will need to work with security and compliance teams to make sure that we are up to date with the latest regulatory and security standards.

We are on a journey to move several features of our products to the cloud, you will gain experience in AWS and Azure as we continue this journey.

We need you to help us improve, the team is always looking for new ways to improve our own processes and those of others around us, you will be encouraged to think out the box and start up your own initiatives and projects to help with this approach.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
5+ years of relevant work experience with a Bachelor s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications:
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
Proven technical application troubleshooting experience in production environments
Knowledge of web protocols and infrastructure - HTTP, Firewalls, Public Key Infrastructure
Experience performing source code debugging.
Microsoft Technologies including SQL Server, Visual Studio, XML, and XSL
Experience with Microsoft programming languages for example, PS and C
Customer Centric Approach.
Experience dealing directly with clients.
Excellent comprehension.
Exceptional written and verbal communication skills.
Flexible and able to adapt to a changing environment.
Ability to work autonomously on time critical tasks.
Strong accuracy and attention to detail.
Strong individual accountability.
Ability to convey complex ideas to a variety of stakeholders
Ability to co-ordinate multiple individuals from different technical backgrounds towards a common goal
Ability to make quick decisions while under high pressure

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 117,700.00 to 153,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.