Purpose:

Facilitates, monitors and ensures that the organization conducts its business in full compliance with all local, state, and national regulations that relate to operations, as well as professional standards, accepted business practices, and accreditation standards. Supervises the organization's Quality Assurance Team and ensures key performance indicators are being met.

ResponsibilitiesOversees the quality assurance team ensuring KPI's are being met, reports completed, systems working properlyWorks with management to address deficiencies in systems as they occur to ensure service provision meets the needs of the organization and those using the servicesConducting internal reviews and operational audits to ensure the organization meets operational requirementsAdvising internal management and business partners on the implementation of compliance programsFollowing up on compliance issues that require attentionReporting on compliance to the Executive TeamCommunicates problems to supervisors when necessaryAbides by all CCSI policies and proceduresAcknowledges receipt of the Standards for Excellence: An Ethics and Accountability Code for the Nonprofit SectorPerforms other duties as requested from time to time that are not specifically listed but are consistent with the position and skills of the incumbent and necessary for the efficient and effective operation of CCSI.REQUIRED SKILLS AND ABILITIES:

Work Environment and Physical Requirements:

Physical Requirements:

Position requires sitting for long periodsUse of hands to handle, control or feel objects, tools or controlsLong periods of looking at a computer screenRepeat the same movementsEducation and Experience Qualifications Required:

Preferred Masters Degree in a behavioral health fieldThorough knowledge of the industry standards, laws and regulationsDemonstrable experience in compliance and risk management3-5 years experience in crisis/shelter workExcellent communication and analytical skillsCompletes Applied Suicide Intervention Skills Training (ASIST), Assessing Suicide in Kids (ASK) and Mental Health First Aid (MHFA) Training within 6 months of employmentMust listen and communicate well, be non-judgmental, have self-initiative and work well as a team member.Knowledge, Skills and Abilities Required:

Proven customer support experience or experience as a client service representativeStrong communication skillsFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication skillsAbility to multi-task, prioritize, and manage time effectivelyBenefits

401 (k)Dental and Medical InsuranceEmployee Assistance ProgramFlexible Spending AccountHoliday Premium PayPaid Time OffReferral Program

Equal Employment Opportunity

Community Crisis Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.#J-18808-Ljbffr