Description Do you enjoy working in a fast-paced environment, serving on a team committed to providing excellent customer service, and being part of a family? This may be the opportunity you have been seeking! Chick-fil-A is hiring Shift Leads for our location in Clinton, MD.
WHAT'S IN IT FOR YOU
Positive work environment
Educational Scholarships and Assistance
Flexible Schedules
Sundays off
Progressive paid training and clear path of progression
Career advancement opportunities
JOB OVERVIEW
The Team Lead role functions as an ambassador, leader and critical component in ensuring that Chick-fil-A customers have an amazing experience. The ideal leader:
Delivers legendary customer service to all customers by connecting with the customer. Discovers and responds to customer needs, acts with integrity, honesty and knowledge that promote the culture, values and mission of Chick-fil-A.
Sets and leads by example in a positive team culture and environment.
Maintains a calm demeanor during periods of high volume and sets a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Regularly communicates directly with Operations Directors and Owner/Operators regarding store operations, team management, and customer service.
Help train and onboard new team members.
IDEAL LEADER
The right candidate will have casual dining restaurant experience and a proven track record in leadership and facilities management.
Prior experience as manager, supervisor, crew lead, shift lead, assistant manager, kitchen manager, FOH manager is very helpful to the success at this job.
The leader is also:
Personable and passionate
Servant hearted with a strong sense of stewardship
Confidence in interacting with people
Calm Under Pressure
Hard-working
Team Player
Self-starter, creative and flexible
Ability to Multi-task
Mature, dependable and results-oriented
Unquestionable integrity and represents Chick-fil-A well
Ability to lift up to 50 lbs multiple times per shift
Able and willing to work outside year round assisting drive through
Job Types: Full-time, Part-time
Requirements
Minimum 18+ years old
Previous customer service experience preferred
Previous leadership experience is preferred
Hard-working with the ability to Multitask
Team Oriented
Goal Oriented
Friendly and Honest with an Upbeat Attitude
Great guest recovery and problem solving skill
Must be available between the hours of 5:45am-3:00pm
Must have reliable transportation to and from work.
Must be able to lift up to 30 lbs
Company Information "We should be about more than just selling chicken. We should be a part of our customers' lives and the communities in which we serve." - Founder of CFA, S. Truett Cathy.
Chick-fil-A was founded with people in mind. Come join a brand that is changing the fast-casual restaurant business. Be part of our exceptional team who invests in our employees and your career. At Chick-fil-A, we foster an environment of excellence and create Raving Fans/Customers.