A client of Insight Global is looking for a candidate to operate, monitor and support Encova's IT infrastructure and Data Center environments. Ensure the timely completion of all scheduled batch cycles and processes workload during the shift and support the workflow of computer operations. Contribute to a positive customer support experience and build rapport and trust with business partners and application teams. They will monitor application processing, networking, and all Data Center hardware and software, taking appropriate actions according to defined procedures as issues arise. They will document shift activities and incidents according to defined procedures and conduct walkthroughs of the Data Center to verify there are no physical issues. They will be responsible for responding to calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service along with troubleshooting and resolving issues as needed. They will work with senior and lead operations personnel to perform daily approved changes according to defined technical standards as instructed.

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* Experience in ServiceNow, Control-M, or SolarWinds

* Strong communication skills
* 5 years' experience as an operator in a data center environment

* Knowledge of service management software

* Knowledge of workflow automation software

* Knowledge of monitoring software

* Experience with both mainframe and distributed systems operations