Harmonia Holdings Group, LLC is an award-winning minority and female owned federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction.
Job Summary: As the Help Desk Manager, you will lead the day-to-day operations of the Service Desk, ensuring efficient incident resolution, service request fulfillment, and task management. Based on-site in Washington, DC, you will oversee the ticket queue, prioritize tasks, and collaborate with technical teams to deliver timely solutions and exceptional customer service. This role requires an active Top Secret clearance with eligibility for Sensitive Compartmented Information (SCI) access.
Responsibilities:
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