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AutoZone Human Resources Customer Satisfaction **District Manager**

CAROUSEL_PARAGRAPH

* Altoona, Pennsylvania; Lewistown, Pennsylvania; St. Marys, Pennsylvania; State College, Pennsylvania; Carlisle, Pennsylvania; Huntingdon, Pennsylvania

* Operations (Field)

* 22000067

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**Position Summary** The District Manager (DM) oversees the day-to-day operations and other company initiatives within multi-unit AutoZone stores. The DM hires, trains, and retains high performing AutoZoners and ensures optimum productivity, in a safe environment. The DM monitors sales, cash flow, inventory controls, expense control, shrink, and ensures and maintains compliance with company policies and expectations. **Position Responsibilities** Leads and support a district culture focused on customer satisfaction, sales growth and retention Attracts, recruits, hires, trains and develops high caliber store personnel Assures fair and equal employment opportunities for AutoZoners and applicants Accountable for the performance of stores in assigned market Evaluates store operations and develops tactical plans to improve store managers overall performance Develops an annual business plan for the district with individual goals for each store focused on building customer base, revenue and controlling expenses Monitors sales, cash flow, inventory, and security controls Routinely and frequently visits stores and commercial accounts Ensures Store Manager and Commercial Sales Manager/Specialist visits commercial accounts using the Commercial Sales Call Planner Drive sales performance, maximize gross profit margins, monitor P&L, and ensure proper inventory levels Helps managers develop coaching and training plans for the store staff to provide WOW! Customer Service, enhance productivity, and market products to enhance sales and profits. Ensures Store Managers staff and schedule store personnel to meet customer needs, including diversity and bilingual Evaluates and coaches managers on period Professional Selling and Culture Topics while visiting each store Teaches managers to utilize the Individual Sales Performance and the WITTDTJR Scoreboard to increase sales Reinforces and evaluates the period sales plans during store visits Ensures all managers understand and uphold AutoZones company policies, accident and loss prevention procedures Ensures Store Manager is achieving or exceeding sales targets Follows up on WITTDTJR meetings and action items Provides performance counseling and distributes AutoZoner Action Reviews, when necessary Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment Ensures managers provide and maintain a safe working environment and AutoZoners practice safe behaviors; including PPE (Personal Protective Equipment) Adheres to and ensures AutoZoners follow AutoZones dress code standards Ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts **Position Requirements** High School diploma or equivalent ASE Certified preferred Demonstrates high level of integrity Ability to drive customer service