**Implementation Manager, Auto Retail**

at Upstart Remote By leveraging Upstart's AI platform, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates, while simultaneously delivering the exceptional digital-first lending experience their customers demand. Upstart's patent-pending platform is the first to receive a no-action letter from the Consumer Financial Protection Bureau related to fair lending. Upstart not only supports a large remote workforce, but also has offices in San Mateo, CA; Columbus, OH; and Austin, TX. **About Upstart**

Upstart is a leading AI lending platform partnering with banks and credit unions to expand access to affordable credit. As we transitioned to being a public company, were now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation. Weve recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, wed love to hear from you!

**The Team**

As the **Manager of Implementation** at Upstart, you will lead a team of Implementation Specialists who work with our newest dealership clients to configure and launch Upstart Auto Retail products. This requires a technically minded, process-driven, results-focused individual who can liaise with our greater Implementation, Dealer Success, and Sales teams to deliver consistently high-quality onboarding experiences. The person in this role must have the strong leadership skills necessary to manage and mentor a mid size team of experienced automotive Implementation professionals. This involves being supportive, communicative and a good coach, while finding creative ways to stay engaged with the team. A comprehensive understanding of Upstart Auto Retails products as well as knowledge of automotive dealership systems and processes will be key to success. This person must be positive, consultative, self-motivated, . You will also be responsible for helping scale our Implementation teams, tools, and processes for our growing client base.

**Position location** This role is available in the following locations: Remote

**Time zone requirements** The team operates on the East/West coast time zones.

**Travel requirements** This team has regular onsite collaboration sessions. These occur 2-3 days per **Quarter** at the **Austin office**. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

**How youll make an impact:**

* Oversee an implementation team. Inspire, lead and develop a team of Implementation Specialists dedicated to delivering value to our dealership clients and internal colleagues. Provide them with coaching, mentoring, career pathing, and constructive feedback.

* Ensure your team hits critical KPIs such as time to launch and customer satisfaction

* Help hire and onboard new Implementation Specialists as we grow our team

* Develop and implement bold new ideas that will help set and achieve team and company-wide goals, moving us forward.

* Set the overall vision and strategic plan for their Implementation vertical - build and scale an integrated IS organization, with specific focus on customer satisfaction, quality onboarding and efficiency.

* Work with the product and engineering teams to improve internal products as well as customer-facing one

**What were looking for:**

* At least two years in a leadership role in implementation or onboarding

* Experience in fast-paced technical environment

* Automotive experience a plus but not required

* Experience with tools like Salesforce, JIRA and other project management tools

**What youll love:**

* Competitive Compensation (base + bonus & equity)

* Comprehensive medical, dental, and vision coverage

* Personal Development and Technology & Ergonomic Budgets

* Life insurance and disability benefits

* Clubs and Activities (Game Nights, Fitstarters, Superwomen, Book Club, Investing Club, Money Discussions, Photography Club and Basketball teams)

* Generous vacation policy

* 401(k) and Employee Stock Purchase Plan (ESPP)

* Catered lunches + snacks & drinks

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

Location (City) * Location Preference *

As a digital-first company, we are providing our employees with the opportunity to work remotely across the US and/or from one of our physical office locations.

Please select from the list below your primary work location preference(s). Primary work location is defined as where you will spend more than 50% of your time working. Before making your selection(s), please check to make sure that the location is listed as an option in the jobs description above. Multiple selections can be made if multiple locations are available. Remote is considered a location.

San Mateo, CA

Columbus, OH

Austin, TX

Remote

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Upstarts Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with d