Reservations Manager, Hilton Hotels, Springfield, VA
Hilton Hotels -
Springfield, VA,
US
Reservations Manager
Date Posted: 2024-06-16
Job description
Description
The Hilton Springfield has an exciting opportunity to join our team as our Reservations Manager. This position will support sales and catering in maximizing group satisfaction with reservation processes through communication and resolution.
Responsibilities
Ensure, through constant interactions with the sales department and convention services, that all group bookings are handled and processed efficiently.
Set up and monitor billing arrangements for conference/group attendees as instructed by the group contact.
Meet and correspond with meeting planners as necessary.
Assist the Director of Revenue Management and Director of Sales.
Review and process bill reviews and commissions.
Monitor phone calls and assist associates as needed.
Monitor internet bookings, availability and billing. Pre-assign group room demands.
Review group blocks for cutoff date, and extensions and ensure the blocks are set the cover pre and post group.
Respond to guest inquiries such as reservations, no-show disputes, etc.
These job duties are not all inclusive of other job duties or tasks that may assigned for this position.
Qualifications
2+ years previous hotel experience.
1 year in reservations or front office.
HS diploma required.
Working knowledge of Microsoft Word and Excel.
The Hilton Springfield has an exciting opportunity to join our team as our Reservations Manager. This position will support sales and catering in maximizing group satisfaction with reservation processes through communication and resolution.
Responsibilities
Ensure, through constant interactions with the sales department and convention services, that all group bookings are handled and processed efficiently.
Set up and monitor billing arrangements for conference/group attendees as instructed by the group contact.
Meet and correspond with meeting planners as necessary.
Assist the Director of Revenue Management and Director of Sales.
Review and process bill reviews and commissions.
Monitor phone calls and assist associates as needed.
Monitor internet bookings, availability and billing. Pre-assign group room demands.
Review group blocks for cutoff date, and extensions and ensure the blocks are set the cover pre and post group.
Respond to guest inquiries such as reservations, no-show disputes, etc.
These job duties are not all inclusive of other job duties or tasks that may assigned for this position.
Qualifications
2+ years previous hotel experience.
1 year in reservations or front office.
HS diploma required.
Working knowledge of Microsoft Word and Excel.