Front Office Host - PM/Overnight| Full-Time| $18.37/hr, Hyatt Hotels Corporation, Baltimore, MD
Hyatt Hotels Corporation -
Baltimore, MD,
US
Front Office Host - PM/Overnight| Full-Time| $18.37/hr
Date Posted: 2024-06-16
Job description
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt is a place where high expectations aren't just met, they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
Responsibilities include:
Answer multi-line phones in a courteous, professional manner
Create new reservations either in person, via email or by telephone
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Work with other staff members to ensure that all guest rooms meet their requests, hotel standards and accommodate any special client needs
Process all payment types such as room charges, cash, checks, debit, or credit.
Research and resolve disputed charges for guests.
Follow up with guest regarding satisfaction with guest-related issues.
Process all checkouts including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Review shift logs/daily memo books and document pertinent information in logbooks. Balance and drop receipts according to accounting specifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
This position is a full-time role with expectations for PM shift coverage from 3:00pm-11:30pm, occasional overnight coverage from 11:30pm - 7:00am, including weekends and holidays.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
Qualifications
Previous customer service experience including cash & credit cards in a service provider industry; hospitality a plus
Friendly and outgoing with a good attitude and professionalism
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure
Computer knowledge using a windows environment
Ability to stand for long periods of time
Availability for afternoon, nights, mid shifts, weekends and holidays preferred
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
Responsibilities include:
Answer multi-line phones in a courteous, professional manner
Create new reservations either in person, via email or by telephone
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Work with other staff members to ensure that all guest rooms meet their requests, hotel standards and accommodate any special client needs
Process all payment types such as room charges, cash, checks, debit, or credit.
Research and resolve disputed charges for guests.
Follow up with guest regarding satisfaction with guest-related issues.
Process all checkouts including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Review shift logs/daily memo books and document pertinent information in logbooks. Balance and drop receipts according to accounting specifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
This position is a full-time role with expectations for PM shift coverage from 3:00pm-11:30pm, occasional overnight coverage from 11:30pm - 7:00am, including weekends and holidays.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
Qualifications
Previous customer service experience including cash & credit cards in a service provider industry; hospitality a plus
Friendly and outgoing with a good attitude and professionalism
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure
Computer knowledge using a windows environment
Ability to stand for long periods of time
Availability for afternoon, nights, mid shifts, weekends and holidays preferred
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.