Vehicle Condition Inspector, ACV, Frederick, MD
Vehicle Condition Inspector
Job description
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we wantyou to join us on our journey. ACV's network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:
- Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck
- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
- Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
- Employee Stock Purchase Program with additional opportunities to earn stock in the Company
- Retirement planning through the Company's 401(k)
ACV Auctions is looking for an enthusiastic Inspector who has a knack for cars and wants an opportunity to join a growing company. Our Inspectors are the face of our company. They know a ton about cars, and love to talk about them - explaining to our clients what they need to know in a way they can understand. They have boundless energy and work tirelessly to ensure our clients get nothing but the best. Our inspectors are meticulous. Nothing gets by them. At ACV Auctions we pride ourselves on Trust, Transparency, Credibility, and Customer Service and our Inspectors deliver this to our customers every day.
What you will do:
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.
- Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
- Help sales team up-sell or cross-sell services and products
- Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
- Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
- Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
- List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
- Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
- Perform additional duties as assigned.
- 1 year(s) Experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background
- Ability to read, write, speak and understand English.
- Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
- Proven success to work independently with minimal supervision while working in a team environment.
- Excellent communicator with the ability to understand customer needs and expectations.
- Valid driver's license and safe driving record required
- No previous DUI/DWI and no restrictions on driving commercial vehicle
- Knowledge of system capabilities, knowledge of needed/job-relevant software packages, and web-based applications.
- Ability to drive a manual & automatic transmission.
- Vision abilities required to properly identify small defects around and underneath vehicles.
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Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.
Other details
- Job Family Sales
- Job Function VCIs
- Pay Type Hourly
- Required Education High School
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