Device Fulfillment Support Agent, Dataprise, Rockville, MD
Dataprise -
Rockville, MD,
US
Device Fulfillment Support Agent
Date Posted: 2024-06-15
Job description
About the Role: Wireless Watchdogs (a Dataprise company) is a managed mobility service provider headquartered in Los Angeles, CA. Wireless Watchdogs is hiring for Device Fulfillment Support. The Device Fulfillment Support communicates with customers, documents and processes their orders, and ensures that the items are received on time. Position responsibilities include quoting prices of the items ordered, finalizing shipping dates, following up with lost devices, entering tracking, and dealing with customer complaints.
To be successful as a Device Fulfillment Support, you must verify customer and order information for accuracy, inform customers about shipping details, and recommend products or services that will meet customers' needs. A top-notch order clerk will establish excellent customer relations and keep the clients informed about the status of their orders.
Why Dataprise?
What You'll Do:
What Skills & Experience You'll Need:
Compensation:
Dataprise Diversity Commitment: At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD!
Dataprise is an Equal Opportunity Employer.
To be successful as a Device Fulfillment Support, you must verify customer and order information for accuracy, inform customers about shipping details, and recommend products or services that will meet customers' needs. A top-notch order clerk will establish excellent customer relations and keep the clients informed about the status of their orders.
Why Dataprise?
- Dataprise is a private equity backed company whose mission is to grow organically and inorganically through the acquisition of solid performing businesses that are well aligned to our philosophies and values.
- Our mission is to delight our clients and create an outstanding people experience both internally and externally.
- We are an employee focused organization that prioritizes employee retention, satisfaction, and empowerment.
- We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees.
- Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities.
- A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program.
- A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO.
- Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match.
- An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there.
What You'll Do:
- Receiving orders from customers via email, phone, or other electronic means.
- Obtaining customers' details and billing information and entering the information correctly in our internal database.
- Informing customers about prices, shipping dates, and anticipated delays.
- Forwarding order information to the correct departments for staging/kitting.
- Inspecting order requests to ensure compliance with customer specifications.
- Reviewing orders for completeness and forwarding incomplete orders for further processing.
- Recommending merchandise or services that will meet or improve upon customers' needs.
What Skills & Experience You'll Need:
- A high school diploma or GED.
- Prior work experience in a similar field is preferred.
- Computer literacy, including word processing, spreadsheet software, and database applications.
- Willingness to receive on-the-job training
- An excellent rapport with customers.
- The ability to handle customer complaints in a professional and calm manner.
- Excellent written and verbal communication skills.
- Excellent attention to detail.
Compensation:
- We are committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company.
- We have a comprehensive Compensation Management System that establishes the guidelines we use in making compensation decisions and comprises compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts.
- This position's Salary Range is $35,000-$40,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons).
Dataprise Diversity Commitment: At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD!
Dataprise is an Equal Opportunity Employer.