* Identify and contact customers with overdue payments

* Investigate reasons for overdue payments

* Negotiate payment plans with customers

* Follow up on payment promises

* Maintain accurate records of all collection activities

* Prepare reports on collection activities

* Work with other departments to resolve billing disputes

* Escalate cases to management as needed

* Submit recommendations for Customer Account credit holds

* Work with the Cash Application Team on resolving reconciliation of accounts

* Manage completion of RMA and MCA request.

* Managing Portal based customers (checking status of invoices and uploading of invoices)

* Provide customer service by attending to customer's requests (SOA and Invoice Copies)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .