Position Summary:

The Technical Specialist will demonstrate the following capabilities:

* Manage physical security system support to meet service level agreements

* Analyze physical security system performance and recommend improvements

* Resolve complex system issues for physical security systems and networks

* Provide Tier 3 support to the system administration team

* Programming and integrating an entire system at the global level

* Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems

* Communicate with customers, manufacturers, vendors and system administrators

* Train system users and other system support personnel

* Analyze and modify preventive maintenance checklists for system changes

* Troubleshoot system performance issues and implement corrective actions

* Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks

* Organize and prepare detailed documentation of system performance, including service request records and analysis

* Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates

* Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems

* Perform and manage PITCO's.

* Perform final programming of systems

* Provide on site system support post deployment

* Read and interpret engineering drawings

* Understand SOP and SOW documentation

* Ensure test lab equipment is maintained

* Assisting with annual performance evaluations

* Ensure availability of remote Pitco and remote access

* Interface with engineering team to ensure design efficiency

* Interface with internal and external customers

* Provide advanced level database support

* Conduct research and development of entire systems and analyze all interoperability and constructability scenarios

* Delegating tasks and providing support to level I and II Electronics Technical Specialists

* Using 60% or 90% designs to develop and build out PITCO

* Read blue prints, schematics and statements of work (SOW).

* Ensuring PITCO build outs adhere to statements of work (SOW).

* Coordinate with field personnel and/or engineering team to discuss any potential installation issues

* Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site

* Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.

* Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).

* Perform all duties with minimal direct supervision

Candidate/Position Requirements:

* Active Security Clearance of TS/SCI w/ Polygraph REQUIRED

* Requires 12 or more years of experience with installation, troubleshooting and/or testing of electronic security systems

* 12 years of experience with a High School Diploma

* 10-12 years of experience with an Associate's

* 7-9 years of experience with a Bachelors

* Requires reliable attendance at customer site during work hours required by customer

Desired Qualifications:

* Vendor certifications for electronic systems

* Hirsch, BOSCH, Aiphone, Commend equipment knowledge

* Analog and Digital Video equipment knowledge and experience

* CAD experience on building typical and installation packets for field use

* Ability to write SOP's for MATOC (ESS Install) projects

* Ideally has system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions

Abilities:

* Exposure to computer screens for an extended period of time.

* Sitting for extended periods of time.

* Reach by extending hands or arms in any direction.

* Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

* Listen to and understand information and ideas presented through spoken words and sentences.

* Communicate information and ideas in speaking so others will understand.

* Read and understand information and ideas presented in writing.

* Apply general rules to specific problems to produce answers that make sense.

* Identify and understand the speech of another person.