Main Job Tasks and Responsibilities

* Greet in-person office staff and visitors

* Answer telephone, screen, and direct calls in a pleasant manner, taking and relaying detailed messages

* Receive, respond to, and direct questions from employees and the public

* Upload content, manage posts, ensure timely responses to posts/questions on social media (refer to supervisor if questions arise that require subject matter expertise)

* Run simple reports to track progress toward social media goals using key performance indicators

* Schedule meeting/conference rooms and coordinate any necessary refreshments for guest and corporate meetings

* Provide support for internal incentive plan to encourage employee engagement in sharing AIT posts and successes on social media

* General administrative and clerical support to all offices

* Receive, sort, and distribute incoming and outbound mail, packages, and deliveries (including FedEx and UPS)

* Adhere to a written and clearly defined social media strategy

* Schedule maintenance appointments

* Maintain cleanliness of office public areas

* Organize all office supplies and process orders for new supplies

Key Competencies

* Excellent verbal and written communication skills

* Ability to multi-task, prioritize, and proactively contribute in a fast-paced environment

* Proven administrative and social media experience

* Strong understanding of all social platforms and experience using various analytics software

* Reliable, flexible, and detail-oriented

* Additional office duties as assigned

Education and Experience

* Proficiency in operating computers, copiers, MS Office, and Outlook

* Proficiency in administrative and clerical procedures

* Proficiency in customer service skills

* Experience posting on social media (LinkedIn, Facebook, SharePoint, Instagram, etc.)

* Preferred knowledge of software applications like Office 365, Teams, SharePoint, Customer Relationship Management (CRM), and various social media platforms