Zimmerman Associates, Inc. (ZAI) is seeking to hire a Interlibrary Loan/Information Desk Specialist in the Washington, D.C. area.

ZAI has been providing solutions and services to the Federal Government for more than four decades. From our start in 1977 to the present day, we have been dedicated to exceeding our clients' expectations. We provide a broad array of services, with a focus on the effective management of information to enhance our customers' ability to achieve their mission. From managing records, libraries and information centers, to business process services and the IT systems used to support them, to complex support of the U.S. Navy submarine fleet, our focus on quality and customer service is at the forefront of everything we do. ZAI's value is based on our in-depth understanding of our customers' missions, knowledge of the challenges our customers face, satisfying their objectives and goals, and meeting or exceeding their expectations.

Duties:

* Provide desk coverage at the Library's Information Desk and assist walk-in clients with basic requests.

* Manage incoming inquiries in the library tracking system (RefTracker) or service email accounts, act as the first-tier support for the clients' requests, and properly allocate complex ones to the second-tier librarians.

* Process interlibrary loan requests through OCLC's WorldShare. If requests can't be fulfilled in OCLC, search other sources such as academic or government websites. For journal articles, check and order items from commercial document delivery services.

* Manage the relationship with other institutions for ILL activities, including establishing due dates and any other requirements from suppliers, sending item to the client with the due date and return information, renewing items if requested by clients, if permitted by suppliers, and sending claims for overdue items.

* Return items to lending libraries as required.

* Maintain and report monthly ILL statistics.

* Monitor the Library's main email box.

ZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status or any other legally protected status

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