Housekeeping Supervisor, Quorum Hotels & Resorts, Columbia, MD
Quorum Hotels & Resorts -
Columbia, MD,
US
Housekeeping Supervisor
Date Posted: 2024-06-15
Job description
Description
The Hilton Garden Inn Columbia is looking for a Housekeeping Supervisor to join the team!
The Housekeeping Supervisor assist in managing the day-to-day operation of the Housekeeping Department and ensuring efficient operations of the Department in the absence of the Housekeeping Manager.
Essential Requirements:
Requirements
The Hilton Garden Inn Columbia is looking for a Housekeeping Supervisor to join the team!
The Housekeeping Supervisor assist in managing the day-to-day operation of the Housekeeping Department and ensuring efficient operations of the Department in the absence of the Housekeeping Manager.
Essential Requirements:
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
- Maintain regular attendance in compliance with hotel standards by scheduling according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming (per brand standards).
- Always comply with standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for position to include: Food handlers, Alcohol Awareness, CPR & First Aid.
- Assist in establishing and maintaining a key control system for the department.
- Ensure the proper use of radio etiquette within the housekeeping department.
- Schedule routine inspections of all guest rooms/suites and public areas to ensure everything is clean and in good repair.
- Assist in controlling expenses and minimizing waste in all areas of housekeeping.
- Participate in the preparation of the annual departmental budget and financial plans.
- Conduct pre-shift meeting and review all information pertinent to the day's activities.
- Assist with inspection of rooms daily.
- Assist with the review of Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.
- Assist with the preparation of employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit payroll reporting to the Housekeeping Manager weekly for review.
- Assist with the overall supervision of daily inspection for arriving V.I.P.'s.
- Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to hotel standards.
- Assist with deep cleaning projects
- Assist Housekeeping staff during unanticipated rush periods.
- Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
- Assist with the completion of Housekeeping inventories on a timely basis.
- Ensure guest privacy and security by correctly following hotel procedures.
- Participate in required M.O.D. coverage as scheduled.
- Ensure implementation of all hotel policies and house rules.
- Assist with training and review of all "House Safety" rules and procedures with Housekeeping staff.
- Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.
- Respond to all guest requests, situations, complaints, and accidents presented to Housekeeping in an attentive, courteous, and efficient way.
- Attend monthly all-employee team meetings, and any other functions required by management.
- Maintain a professional working relationship and promote open lines of communication with other managers, employees, and all other departments.
- Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
- Assist in monitoring "Lost and Found" procedures and policies according to standards.
- Assist with the training of all Housekeeping personnel according to hotel standards.
- Ensure that employees are always attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
- Sanitize work area every 20 minutes in high guest contact areas and every hour in back office spaces.
- While walk property throughout the day ensure proper cleaning and sanitizing is occurring according to hotel protocol.
- Wash or sanitize hands every 20-30 minutes while in high contact area.
- Follow hotel's COVID-19 procedures.
Requirements
- At least 1 -2 years of progressive experience in a hotel or a related field.
- Supervisory experience required.
- Must be proficient in Windows operating systems, company approved spreadsheets and word processing.