Patient Scheduling Clerk, Unity Health Care, Washington, DC
Unity Health Care -
Washington, DC,
US
Patient Scheduling Clerk
Date Posted: 2024-06-20
Job description
Under the supervision of the Director of Patient Access and Scheduling, the Patient Scheduling Clerk, answers a high volume of calls and schedule appointments, instructs and assists clients with regard to appropriate scheduling protocols/clinic procedures, maintains a professional and confidential working environment. The Patient Scheduling Clerk assist and trains staff, where needed and uses initiative, sound judgment, and communication skills to enable efficient and effective use of the Scheduling Center and its resources. MAJOR DUTIES/ ESSENTIAL FUNCTIONS Answers a high volume of calls, schedule, reschedule, confirm and cancel appointments, return all call backs generated in the system, records information and effectively communicates scheduled appointment to patients. Answer and evaluate patient need, create telephone encounter and send to appropriate team for resolution, direct phone calls to appropriate site, advice nurse or leadership Control flow of calls that are presented in ...Scheduling, Clerk, Patient, Customer Service, Patient Access, Healthcare, Business Services