Lab Manager/Help Desk Tech, Piper Companies, Arlington, VA
Piper Companies -
Arlington, VA,
US
Lab Manager/Help Desk Tech
Date Posted: 2024-06-15
Job description
Zachary Piper Solutions is seeking a Lab Manager/Help Desk Technician for a position supporting a defense contractor. This position will be fully onsite in Arlington, VA. The individual will provide incident response to civilian Government agencies and critical asset owners affected by cyber-attacks. This is an advantageous opportunity for someone to grow with a prolific cybersecurity company.
* Must hold an active Secret clearance , with the ability to obtain DHS suitability*
Responsibilities of the Lab Manager:
Necessary Qualifications for the Lab Manager:
Compensation for the Lab Manager:
Keywords: Lab Manager, Arlington VA, DoD Secret Clearance, DHS Suitability, Incident Response, Cyber Attacks, Investigation, Resolution, Breach Severity, Mitigation Plans, Service Restoration, Help Desk, User Setup, Equipment Accounts, Tools, User Requests, Email, Walk-ins, Phone Calls, Ticket Creation, Problem-solving, Asset Management, Records, Inventory, New Technologies, Systems Administration, Patching, Updating, Network Infrastructure, SOPs, Work Instructions, TEN Accounts, VPN, Virtual Desktop Infrastructure, Citrix, MacBook, Operating Systems, Windows, Linux, Unix, MacOS, Asset Management Practices, Help Desk Procedures, Customer Support, Detailed Notes, Technical Writing, Virtualization, Automation, Optimization, Security+, BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, High School Diploma, Relevant Experience, Virtual Private Networks, VMWare, Citrix, Virtual Desktops, Technical Procedures, Standard Operating Procedures, Hybrid Schedule, Onsite, Remote Work, JIRA, Ticketing, Collaboration, IT Helpdesk, Pentagon, DOD, Infrastructure Team Lead, Cyber Incidents, Provisioning, Issuing Equipment, Inventory Database, Network Maintenance, Systems Engineering, IT Specialist, US Army, SC3, Lockheed, F35, CISA, DHS, HIRT, Contract Position, Competitive Compensation, Salary, Benefits, Onboarding, Technical Support, Communication Channels, Detailed Records, Help Desk Tickets, System Administration, Updates, Maintenance, Network Infrastructure, Technical Procedures, SOPs, Work Instructions, Virtualization Automation, VPN, Virtual Desktops, Citrix, VMWare, MacBook Users, Proficiency, Relevant Experience, Multiple Operating Systems, Asset Management, Help Desk Tickets, Customer Support, Detailed Notes, Technical Writing, Virtualization, VPN, Virtual Desktops, Citrix, VMWare, Security+, BS Degree, HS Diploma, Directly Relevant Experience, Desired Certifications, Preferred Experience, Desired Skills, Required Education, Desired Certifications, Security+, Network Infrastructure, Systems Engineering, IT Specialist, US Army, SC3, Lockheed, F35, CISA, DHS, HIRT, Contract Position, Competitive Compensation, Salary, Benefits, Onboarding, Technical Support, Communication Channels, Detailed Records, Help Desk Tickets, System Administration, Updates, Maintenance, Network Infrastructure, Technical Procedures, SOPs, Work Instructions, Virtualization Automation, VPN, Virtual Desktops, Citrix, VMWare, MacBook Users, Proficiency, Relevant Experience, Multiple Operating Systems, Asset Management, Help Desk Tickets, Customer Support, Detailed Notes, Technical Writing, Virtualization, VPN, Virtual Desktops, Citrix, VMWare, Security+, BS Degree, HS Diploma, Directly Relevant Experience, Desired Certifications, Preferred Experience, Desired Skills, Required Education, Desired Certifications, Security+, Network Infrastructure, Systems Engineering, IT Specialist, US Army, SC3, Lockheed, F35, CISA, DHS, HIRT, Contract Position, Competitive Compensation, Salary, Benefits, Onboarding, Technical Support, Communication Channels, Detailed Records, Help Desk Tickets, System Administration, Updates, Maintenance, Network Infrastructure, Technical Procedures, SOPs, Work Instructions, Virtualization Automation, VPN, Virtual Desktops, Citrix, VMWare, MacBook Users, Proficiency, Relevant Experience, Multiple Operating Systems, Asset Management, Help Desk Tickets, Customer Support, Detailed Notes, Technical Writing, Virtualization, VPN, Virtual Desktops, Citrix, VMWare, Security+, BS Degree, HS Diploma, Directly Relevant Experience, Desired Certifications, Preferred Experience, Desired Skills, Required Education, Desired Certifications, Security+, Network Infrastructure, Systems Engineering, IT Specialist, US Army, SC3, Lockheed, F35, CISA, DHS, HIRT, Contract Position, Competitive Compensation, Salary, Benefits, Onboarding, Technical Support, Communication Channels, Detailed Records, Help Desk Tickets, System Administration, Updates, Maintenance, Network Infrastructure, Technical Procedures, SOPs, Work Instructions, Virtualization Automation, VPN, Virtual Desktops, Citrix, VMWare, MacBook Users, Proficiency, Relevant Experience, Multiple Operating Systems, Asset Management, Help Desk Tickets, Customer Support, Detailed Notes, Technical Writing, Virtualization, VPN, Virtual Desktops, Citrix, VMWare, Security+, BS Degree, HS Diploma, Directly Relevant Experience, Desired Certifications, Preferred Experience, Desired Skills, Required Education, Desired Certifications, Security+, Network Infrastructure, Systems Engineering, IT Specialist, US Army, SC3, Lockheed, F35, CISA, DHS, HIRT, Contract Position, Competitive Compensation, Salary, Benefits, Onboarding, Technical Support, Communication Channels, Detailed Records, Help Desk Tickets, System Administration, Updates, Maintenance, Network Infrastructure, Technical Procedures, SOPs, Work Instructions, Virtualization Automation, VPN, Virtual Desktops, Citrix, VMWare, MacBook Users, Proficiency, Relevant Experience, Multiple Operating Systems, Asset Management, Help Desk Tickets, Customer Support, Detailed Notes, Technical Writing, Virtualization, VPN, Virtual Desktops, Citrix, VMWare, Security+, BS Degree, HS Diploma, Directly Relevant Experience, Desired Certifications, Preferred Experience, Desired Skills, Required Education, Desired Certifications, Security+, Network Infrastructure, Systems Engineering, IT Specialist, US Army, SC3, Lockheed, F35, CISA, DHS, HIRT, Contract Position, Competitive Compensation, Salary, Benefits, Onboarding, Technical Support, Communication Channels, Detailed Records, Help Desk Tickets, System Administration, Updates, Maintenance, Network Infrastructure, Technical Procedures, SOPs, Work Instructions, Virtualization Automation, VPN, Virtual Desktops, Citrix, VMWare, MacBook Users, Proficiency, Relevant Experience, Multiple Operating Systems, Asset Management, Help Desk Tickets, Customer Support, Detailed Notes, Technical Writing, Virtualization, VPN, Virtual Desktops, Citrix, VMWare, Security+, BS Degree, HS Diploma, Directly Relevant Experience, Desired Certifications, Preferred Experience, Desired Skills, Required Education, Desired Certifications, Security+, Network Infrastructure, Systems Engineering, IT Specialist, US Army, SC3, Lockheed, F35, CISA, DHS, HIRT, Contract Position, Competitive Compensation, Salary, Benefits, Onboarding, Technical Support, Communication Channels, Detailed Records, Help Desk Tickets, System Administration, Updates, Maintenance, Network Infrastructure, Technical Procedures, SOPs, Work Instructions, Virtualization Automation, VPN, Virtual Desktops, Citrix, VMWare, MacBook Users, Proficiency, Relevant Experience, Multiple Operating Systems, Asset Management, Help Desk Tickets, Customer Support, Detailed Notes, Technical Writing, Virtualization, VPN, Virtual Desktops, Citrix, VMWare, Security+, BS Degree, HS Diploma, Directly Relevant Experience, Desired Certifications, Preferred Experience, Desired Skills, Required Education, Desired Certifications, Security+, Network Infrastructure, Systems Engineering, IT Specialist, US Army, SC3, Lockheed, F35, CISA, DHS, HIRT, Contract Position, Competitive Compensation, Salary, Benefits, Onboarding, Technical Support, Communication Channels, Detailed Records, Help Desk Tickets, System Administration, Updates, Maintenance, Network Infrastructure, Technical Procedures, SOPs, Work Instructions, Virtualization Automation, VPN, Virtual Desktops, Citrix, VMWare, MacBook Users, Proficiency, Relevant Experience, Multiple Operating Systems, Asset Management, Help Desk Tickets, Customer Support, Detailed Notes, Technical Writing, Virtualization, VPN, Virtual Desktops, Citrix, VMWare, Security+, BS Degree, HS Diploma, Directly Relevant Experience, Desired Certifications, Preferred Experience, Desired Skills, Required Education, Desired Certifications, Security+, Network Infrastructure, Systems Engineering, IT Specialist, US Army, SC3, Lockheed, F35, CISA, DHS, HIRT, Contract Position, Competitive Compensation, Salary, Benefits, Onboarding, Technical Support, Communication Channels, Detailed Records, Help Desk Tickets, System Administration, Updates, Maintenance, Network Infrastructure, Technical Procedures, SOPs, Work Instructions, Virtualization Automation, VPN, Virtual Desktops, Citrix, VMWare,
#LI-DT1 #LI-HYBRID #LI-DNI
* Must hold an active Secret clearance , with the ability to obtain DHS suitability*
Responsibilities of the Lab Manager:
- Provide frontline technical support for TEN Lab systems and user accounts.
- Assist with setting up new users with necessary equipment and access.
- Efficiently handle user requests through multiple communication platforms.
- Maintain meticulous records of Help Desk tickets and asset inventory.
- Support system administration, including updates and maintenance of network infrastructure.
Necessary Qualifications for the Lab Manager:
- Active Secret clearance, willing and able to obtain DHS suitability
- Minimum 1 year of directly relevant experience.
- Proficient in multiple operating systems (Windows, Linux/Unix, MacOS) and adept at asset management and customer support.
- Skilled in creating and maintaining detailed records, as well as writing technical procedures and SOPs.
- Knowledgeable in virtualization, VPNs, and virtual desktops (Citrix, VMWare), with a focus on automation and optimization.
- Education: BS in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or related degree; or HS Diploma and 3+ years of directly relevant experience.
- Certification: Security+ is desired.
Compensation for the Lab Manager:
- Salary: $60,000 - $75,000 (dependent on experience)
- Full Standard Benefits: Paid Time Off, Paid Holidays, Healthcare (Medical, Dental, Vision), Retirement Savings Plan (401K), and more
Keywords: Lab Manager, Arlington VA, DoD Secret Clearance, DHS Suitability, Incident Response, Cyber Attacks, Investigation, Resolution, Breach Severity, Mitigation Plans, Service Restoration, Help Desk, User Setup, Equipment Accounts, Tools, User Requests, Email, Walk-ins, Phone Calls, Ticket Creation, Problem-solving, Asset Management, Records, Inventory, New Technologies, Systems Administration, Patching, Updating, Network Infrastructure, SOPs, Work Instructions, TEN Accounts, VPN, Virtual Desktop Infrastructure, Citrix, MacBook, Operating Systems, Windows, Linux, Unix, MacOS, Asset Management Practices, Help Desk Procedures, Customer Support, Detailed Notes, Technical Writing, Virtualization, Automation, Optimization, Security+, BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, High School Diploma, Relevant Experience, Virtual Private Networks, VMWare, Citrix, Virtual Desktops, Technical Procedures, Standard Operating Procedures, Hybrid Schedule, Onsite, Remote Work, JIRA, Ticketing, Collaboration, IT Helpdesk, Pentagon, DOD, Infrastructure Team Lead, Cyber Incidents, Provisioning, Issuing Equipment, Inventory Database, Network Maintenance, Systems Engineering, IT Specialist, US Army, SC3, Lockheed, F35, CISA, DHS, HIRT, Contract Position, Competitive Compensation, Salary, Benefits, Onboarding, Technical Support, Communication Channels, Detailed Records, Help Desk Tickets, System Administration, Updates, Maintenance, Network Infrastructure, Technical Procedures, SOPs, Work Instructions, Virtualization Automation, VPN, Virtual Desktops, Citrix, VMWare, MacBook Users, Proficiency, Relevant Experience, Multiple Operating Systems, Asset Management, Help Desk Tickets, Customer Support, Detailed Notes, Technical Writing, Virtualization, VPN, Virtual Desktops, Citrix, VMWare, Security+, BS Degree, HS Diploma, Directly Relevant Experience, Desired Certifications, Preferred Experience, Desired Skills, Required Education, Desired Certifications, Security+, Network Infrastructure, Systems Engineering, IT Specialist, US Army, SC3, Lockheed, F35, CISA, DHS, HIRT, Contract Position, Competitive Compensation, Salary, Benefits, Onboarding, Technical Support, Communication Channels, Detailed Records, Help Desk Tickets, System Administration, Updates, Maintenance, Network Infrastructure, Technical Procedures, SOPs, Work Instructions, Virtualization Automation, VPN, Virtual Desktops, Citrix, VMWare, MacBook Users, Proficiency, Relevant Experience, Multiple Operating Systems, Asset Management, Help Desk Tickets, Customer Support, Detailed Notes, Technical Writing, Virtualization, VPN, Virtual Desktops, Citrix, VMWare, Security+, BS Degree, HS Diploma, Directly Relevant Experience, Desired Certifications, Preferred Experience, Desired Skills, Required Education, Desired Certifications, Security+, Network Infrastructure, Systems Engineering, IT Specialist, US Army, SC3, Lockheed, F35, CISA, DHS, HIRT, Contract Position, Competitive Compensation, Salary, Benefits, Onboarding, Technical Support, Communication Channels, Detailed Records, Help Desk Tickets, System Administration, Updates, Maintenance, Network Infrastructure, Technical Procedures, SOPs, Work Instructions, Virtualization Automation, VPN, Virtual Desktops, Citrix, VMWare, MacBook Users, Proficiency, Relevant Experience, Multiple Operating Systems, Asset Management, Help Desk Tickets, Customer Support, Detailed Notes, Technical Writing, Virtualization, VPN, Virtual Desktops, Citrix, VMWare, Security+, BS Degree, HS Diploma, Directly Relevant Experience, Desired Certifications, Preferred Experience, Desired Skills, Required Education, Desired Certifications, Security+, Network Infrastructure, Systems Engineering, IT Specialist, US Army, SC3, Lockheed, F35, CISA, DHS, HIRT, Contract Position, Competitive Compensation, Salary, Benefits, Onboarding, Technical Support, Communication Channels, Detailed Records, Help Desk Tickets, System Administration, Updates, Maintenance, Network Infrastructure, Technical Procedures, SOPs, Work Instructions, Virtualization Automation, VPN, Virtual Desktops, Citrix, VMWare, MacBook Users, Proficiency, Relevant Experience, Multiple Operating Systems, Asset Management, Help Desk Tickets, Customer Support, Detailed Notes, Technical Writing, Virtualization, VPN, Virtual Desktops, Citrix, VMWare, Security+, BS Degree, HS Diploma, Directly Relevant Experience, Desired Certifications, Preferred Experience, Desired Skills, Required Education, Desired Certifications, Security+, Network Infrastructure, Systems Engineering, IT Specialist, US Army, SC3, Lockheed, F35, CISA, DHS, HIRT, Contract Position, Competitive Compensation, Salary, Benefits, Onboarding, Technical Support, Communication Channels, Detailed Records, Help Desk Tickets, System Administration, Updates, Maintenance, Network Infrastructure, Technical Procedures, SOPs, Work Instructions, Virtualization Automation, VPN, Virtual Desktops, Citrix, VMWare, MacBook Users, Proficiency, Relevant Experience, Multiple Operating Systems, Asset Management, Help Desk Tickets, Customer Support, Detailed Notes, Technical Writing, Virtualization, VPN, Virtual Desktops, Citrix, VMWare, Security+, BS Degree, HS Diploma, Directly Relevant Experience, Desired Certifications, Preferred Experience, Desired Skills, Required Education, Desired Certifications, Security+, Network Infrastructure, Systems Engineering, IT Specialist, US Army, SC3, Lockheed, F35, CISA, DHS, HIRT, Contract Position, Competitive Compensation, Salary, Benefits, Onboarding, Technical Support, Communication Channels, Detailed Records, Help Desk Tickets, System Administration, Updates, Maintenance, Network Infrastructure, Technical Procedures, SOPs, Work Instructions, Virtualization Automation, VPN, Virtual Desktops, Citrix, VMWare, MacBook Users, Proficiency, Relevant Experience, Multiple Operating Systems, Asset Management, Help Desk Tickets, Customer Support, Detailed Notes, Technical Writing, Virtualization, VPN, Virtual Desktops, Citrix, VMWare, Security+, BS Degree, HS Diploma, Directly Relevant Experience, Desired Certifications, Preferred Experience, Desired Skills, Required Education, Desired Certifications, Security+, Network Infrastructure, Systems Engineering, IT Specialist, US Army, SC3, Lockheed, F35, CISA, DHS, HIRT, Contract Position, Competitive Compensation, Salary, Benefits, Onboarding, Technical Support, Communication Channels, Detailed Records, Help Desk Tickets, System Administration, Updates, Maintenance, Network Infrastructure, Technical Procedures, SOPs, Work Instructions, Virtualization Automation, VPN, Virtual Desktops, Citrix, VMWare, MacBook Users, Proficiency, Relevant Experience, Multiple Operating Systems, Asset Management, Help Desk Tickets, Customer Support, Detailed Notes, Technical Writing, Virtualization, VPN, Virtual Desktops, Citrix, VMWare, Security+, BS Degree, HS Diploma, Directly Relevant Experience, Desired Certifications, Preferred Experience, Desired Skills, Required Education, Desired Certifications, Security+, Network Infrastructure, Systems Engineering, IT Specialist, US Army, SC3, Lockheed, F35, CISA, DHS, HIRT, Contract Position, Competitive Compensation, Salary, Benefits, Onboarding, Technical Support, Communication Channels, Detailed Records, Help Desk Tickets, System Administration, Updates, Maintenance, Network Infrastructure, Technical Procedures, SOPs, Work Instructions, Virtualization Automation, VPN, Virtual Desktops, Citrix, VMWare, MacBook Users, Proficiency, Relevant Experience, Multiple Operating Systems, Asset Management, Help Desk Tickets, Customer Support, Detailed Notes, Technical Writing, Virtualization, VPN, Virtual Desktops, Citrix, VMWare, Security+, BS Degree, HS Diploma, Directly Relevant Experience, Desired Certifications, Preferred Experience, Desired Skills, Required Education, Desired Certifications, Security+, Network Infrastructure, Systems Engineering, IT Specialist, US Army, SC3, Lockheed, F35, CISA, DHS, HIRT, Contract Position, Competitive Compensation, Salary, Benefits, Onboarding, Technical Support, Communication Channels, Detailed Records, Help Desk Tickets, System Administration, Updates, Maintenance, Network Infrastructure, Technical Procedures, SOPs, Work Instructions, Virtualization Automation, VPN, Virtual Desktops, Citrix, VMWare,
#LI-DT1 #LI-HYBRID #LI-DNI