Help Desk Support Specialist with Security Clearance, SRR International, Washington, DC
SRR International -
Washington, DC,
US
Help Desk Support Specialist with Security Clearance
Date Posted: 2024-06-12
Job description
Required Education:
High School or equivalent diploma.
Required Qualifications:
Three (3) years related experience
CompTIA Security+ CE
Desired Qualifications:
Experience with Remedy Helpdesk systems
Experience with SharePoint Requests for Services (RFS) application.
Answering phones and entering initial ticket information.
Helping to resolve simple issues.
Providing password resets and account unlocks as needed
Providing basic troubleshooting and problem resolution for supported applications
Providing ticket escalation to Tier 2 technical support technicians.
Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.
High School or equivalent diploma.
Required Qualifications:
Three (3) years related experience
CompTIA Security+ CE
Desired Qualifications:
Experience with Remedy Helpdesk systems
Experience with SharePoint Requests for Services (RFS) application.
Answering phones and entering initial ticket information.
Helping to resolve simple issues.
Providing password resets and account unlocks as needed
Providing basic troubleshooting and problem resolution for supported applications
Providing ticket escalation to Tier 2 technical support technicians.
Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.