**Support Specialist I Home Office**

Home Office

Columbus , OH

February 26, 2022 When what you Crave is a job that combines good, honest work with some of the most fun-loving people youll find anywhere, only White Castle hits the spot!

Were Americas first fast-food hamburger chain with a century of service to a nation of Cravers. But were not satisfied with an impressive past. Weve got our eye on an even tastier future, and we want you to be part of it! White Castle is always looking for passionate, customer-crazy people to join our teams, so apply to start your White Castle career today!

**JOB OPENING**

Support Specialist I

Home Office Columbus, OH

Non-Exempt

**Basic Purpose**

The basic purpose of this position is to provide broad-based technical support to internal customers in their use of technology, provide technical solutions for external customers for customer-facing technology like online ordering, accurately document and track all technical issues flowing through the Support Center, and to monitor, remediate, and QA items that include, but are not limited to, price and product changes, new technology implementations, new workflows that impact the department and Company, and technical training materials.

**Required Knowledge, Skills, and Abilities**

High School Diploma or GED required;

Solid knowledge of personal computers, Microsoft Office software, and Desktop Publishing;

Evaluate user problems for a correct solution or forward those problems to appropriate secondary support personnel;

Excellent written and verbal communication skills and telephone etiquette;

Maintain good working relationships with group members, Home Office, Regional and Division Offices, and Castle staff;

Efficiently manage multiple, time-sensitive tasks;

May be required to work irregular and extended hours when unexpected problems arise.

**Essential Functions**

Provide broad-based technical support to customers in their use of technology, including software, hardware, audiovisual, and networking issues;

Provide technical solutions for external customer care. Participate in the testing and troubleshooting of external customer-facing technology to create a positive customer experience;

Document problem tickets when resolutions are not available or fail per conversations with customers and notify the appropriate team members for problem resolution;

Follow up with users of the Support Center after their problems have been resolved to verify that they are satisfied with the solutions. Contact users if IS discovers that they have a problem that could affect processing;

Participate in shared services tasks as assigned by supervisor;

Respond to users of the Support Center in a pleasant manner.

Programs and benefit eligibility varies based on the average hours worked, location and length of service at White Castle.

* We are a family owned company (no franchises here!) and have been since 1921!

* Medical (4 plan options and 4 national carriers to choose from)

* Dental & Vision Plan

* Company paid Life Insurance and AD&D (buy-ups available)

* Paid holidays

* Bereavement pay

* Jury duty pay

* 3 Weeks of Paid Vacation in the first year

* Weekly paychecks YES, WEEKLY!

* 401(k) (100% company match for the first 3% deferred and 50% for the next 2%); all contributions are 100% vested!

* Profit Sharing plan

* Holiday bonuses

* Free parking

* Recognition Programs

* Employee Assistance Program

* Tuition reimbursement

* Scholarship opportunities

* Career growth and development

* Business Casual Cool Dress Code (Yep, we wear jeans every day!)

* Community Service Opportunities

* White Castle Restaurant Discounts

* And much more

If you meet the minimum qualifications above, APPLY NOW!

White Castle is an Equal Opportunity Employer

Requirements:

* High School Diploma or GED required

* Solid knowledge of personal computers, Microsoft Office software, and Desktop Publishing

* Understanding of diagnostic process for technical problems to find correct solution or forward those problems to appropriate secondary support personnel

* Ability to learn new technical platforms and procedures

* Excellent written and verbal communication skills and telephone etiquette

* Efficiently manage multiple, time-sensitive tasks

* May be required to work irregular and extended hours when unexpected problems arise