JOB SUMMARYResponsible for providing customer centered service in all aspects associated with the front office areas in the Department of Primary and Specialty Care. Must be an expert in processes and customer service areas associated with a Physician clinic. This position is responsible for providing their customers (patients, clinicians, peers) with the most current and accurate information ensuring efficient services offered. Must ensure proper, full service scheduling, registration, patient demographics, insurance information (including changes to insurance), insurance verification, collection of proper co-pays, and communication to patient once patient liability determined.KNOWLEDGE AND SKILLSMust be able to work with minimal supervision while utilizing resources when needed. Medical Terminology knowledge is a requirement. Ability to use a variety of software packages which include the Electronic Medical Record, Scheduling, and Registration related systems. Responsible for knowing policies and procedures for hospital, division and physician services. Must demonstrate knowledge of disaster and/or emergency management procedures while responding appropriately.EQUIPMENT/TOOLS/SOFTWAREMicrosoft Office (Email)InternetCopier/Fax/Printer/Scanner/PhoneHospital Information System (HIS)Electronic Medical Record (EMR)Document Management Software (DMS)Appointment Reminder SoftwareKRONOS Timekeeper SoftwareInsurance Eligibility SoftwarePRIMARY JOB RESPONSIBILITIESAssists in front area processes while maintaining a customer centric attitude with patients, clinicians, management, and peers. Ability to deliver great customer service while working in a fast paced environment. This includes multi-tasking to work in several software systems while completing daily associated tasks.Data Integrity in Physician Services Software:Excellent data entry skillsPatient Scheduling:Full service scheduling to meet the needs of the patientEnsures that all demographic information is achieved during the scheduling processPatient Information:Performs registration each patient encounterPatient demographics verification is performed with patientInsurance information documented in applicable softwareInsurance verification software used each visitAny necessary insurance changes documentedEnsures yearly consent for treatment has been obtainedEnsures and additional paperwork that needs completed by patient is done prior to seeing providerPatient ResponsibilityCommunication to patient once patient liability and financial determination is realizedCollection of proper co-payments at time of visitPatient Charts (Electronic Medical Record)Ensure that any/all additional documentation is scanned and indexed into the chart when receivedEnsure all necessary documentation is completed when entering informationAssists in preparing for each patient visit by reviewing and documenting as necessaryAssists provider with giving them the necessary information needed to complete visitAssist with the patient referral paper process and getting patient scheduled as neededEnsure that all documentation is completed in accurate area of chartEnsure that workflows are followed so that charts are maintained for data integrityAssist with transporting patients to treatment areas via wheelchair or moveable bed.ADDITIONAL RESPONSIBILITIESEnhance the customer experience by providing real-time information so that they are informed at every stage of their visitPositive attitude