RESPONSIBILITIES:

• Complete applications with Veterans and determine eligibility of Veteran households applying to HCS for Veteran related services and programs;
• Apply program regulations towards determining eligibility for the Veteran programs and housing/financial assistance programs;
• Communicate with Veteran applicants/program participants regarding the status of their application via written and oral communication;
• Conduct outreach at local shelters and transitional housing programs to engage Veterans in SSVF services;
• Conduct outreach to educate residents, community, organizations, and stakeholders about HCS programs and services;
• Interact with U.S. Department of Veteran Affairs (VA) and local jurisdictions towards supporting Veterans in accessing available services, programs, and resources.
• Advocate on the behalf of Veteran households with landlords, social service agencies, etc.;
• Respond to emergency needs of clients in collaboration with agency case managers;
• Refer and connect households to appropriate services to address their various needs such as emergency housing, food, utility assistance, clothing, medical care, etc.;
• Maintain accurate written and computer based files;
• Provide accurate and complete monthly reports;
• Perform other HCS tasks as requested.

QUALIFICATIONS

• Bachelor s degree preferred. At least two years of specialized professional experience and/or education related to eligibility determination, case management, housing education/counseling, provision of services to at risk populations, or other related fields;
• Knowledge of VA Programs beneficial but not required. Military veterans strongly encouraged to apply.
• Ability to understand, interpret, and explain federal, local, and state laws and regulations.
• Experience working with special needs populations;
• Ability to work in a faced paced environment;
• Strong oral and written communication skills;
• Ability to respond to multiple emergency needs with patience and diligence;
• Must demonstrate the ability to communicate with variety of professionals including case managers, real estate, medical, and attorneys as well as with low and moderate income families from a variety of cultures;
• Ability to translate technical information into layman s terms;
• Must demonstrate an ability to work with minimum supervision;
• Must be versatile in order to handle a wide variety of duties;
• Sensitive to the needs within the community and to individual clients;
• Knowledge of housing law or capacity to learn;
• Strong computer skills.