For almost 10 years, papernest has successfully assisted over 1.5 million users in alleviating one of life's most tedious tasks: contract management. Our innovative solution empowers customers to seamlessly move, manage, and switch their contracts, all within a unified platform, and best of all, for free. Our services are available across France, Spain and Italy (for the time being !)In an ever-changing world, we take confident steps, guided by the continuous development of our self-sustaining business model. Our success story is woven around an innovative B2B2C model, forged through strategic partnerships with major players in real estate and banking.We are dedicated to fostering an exciting and vibrant work environment because that's what brings out the best in us. We believe that business needs to be disruptive and ambitious in order to thrive.However we're not limited to just being good at business. We are also committed to our social responsibility as we strive to actively contribute to the community we belong to, minimize our environmental impact, and aim to foster a culture of social engagement and consciousness among our co-workers.At the heart of our philosophy is the commitment to long-term success over short-term convenience. We highly value the contributions of each of our 800+ employees, providing them with ample opportunities for growth and the development of invaluable skills.

As

the Engineering Manager of the Customer Operations team,

you will be the technicalresponsible for one of the most essential parts of the papernest stack: making our value proposition a reality by building partner integrations, internal softwares for our call centers, and tools to manage subscriptions for our millions of customers in our today (France, Spain, Italy), and tomorrow s markets.You ll manage a 6-persons team including frontend, backend, Salesforce developers & administrator and tech leads. You ll report to the Head of Engineering and closely collaborate with other Engineering Managers to improve the processes, manage the cross-team projects and implement the KPIs.Your missions

Hire and manage Customer Operations engineering teamUnderstand engineering KPIs and use them as a management tool: Increase the number of deployments, reduce the number of bugs introduced, and reduce the lead time for changesWork closely with the Product Manager to conduct roadmap, project management, and day-to-day organizationHold regular 1:1s with all members of your teamConduct managerial interviews for candidatesManagement mentorship of Team and Tech LeadsGenerate and test process improvements, especially cross-team processes, and coordinate with Head Of Engineering and other Engineering Managers to implement itMake sure to give all team members regular and clear feedback about the individual's performanceMake team members grow and increase their performanceYour profile

Technical Credibility : 5+ years experience as a product engineer and leading teamsManagement credibility:

Significant experience as a Team Leader or equivalent in an Agile environment, prior management experience of Senior engineers is requiredLeadership : Ability to lead teams to success, pointing out blocking points, deep dive on very technical issues and managing velocityAbility to understand complex problems

on very different scopes, communicate efficiently and improve the quality of the projectsCollaborate

effectively with others and achieve consensus amongst stakeholders when neededShare our values in its work and within its teams: make people learn from each other and teach each otherPrior product company experienceFullstack experience and good understandingStrong knowledge and experience in Agile and Scrum in particularFrench native and English fluent requiredNice to have

Prior high-growth startup experienceSalesforce knowledge/experienceExperience working on systems at an important scale (i.e. consumer)Open source experienceExperience working with modern frameworksExperience working in large teamsDevOps / AWS deep understandingArchitecture skillsWhat we offer

By joining papernest you will benefit from a package composed of:

Stock options (BSPCE)Bonus on OKRAlan health insurance, for ultra-simple and paperless health expense managementSwile meal vouchers... and you will be part of a working environment which is :Flexible , thanks to a remote-friendly policy (2 days of remote work possible per week)Inclusive , everyone has their place at papernest, and with more than 46 different nationalities, it is not uncommon to start your sentence in French and finish it in English or en espa olPromoting

team cohesion with regular events and team-building activitiesExciting and challenging , where you will find the necessary resources to develop your career thanks to our internal mobility policyDelicious : breakfast offered every Tuesday as well as a connected Ideel Garden refrigerator for healthy and balanced lunches!Hiring process

Call with Julie Baudy, Senior TA Specialist.First interview with Rapha l, Head of Engineering, to discuss the position and your career.Technical exercise.The second interview with a Tech Lead, to talk about your exercise and deep dive into a technical stack of the Customer Operations team.Last interview with Cyril, CTO, to exchange on the global tech strategy and motivations/aspirations.

If this is your challenge, don't miss it! We look forward to meeting you, no matter your gender, race, age, religion, disability, or sexual orientation. Our selection processes and workplace are inclusive and adapted for everyone.Ladies, we strongly encourage you to apply!

Even if you feel that you do not meet all the criteria mentioned in this offer, please note that they are only indicative. Your application will be considered with great interest. Parity and diversity are an asset for our teams!

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