SR DIRECTOR FOR SHARED SERVICES, Adventist Development & Relief Agen, Silver Spring, MD
Adventist Development & Relief Agen -
Silver Spring, MD,
US
SR DIRECTOR FOR SHARED SERVICES
Date Posted: 2024-06-15
Job description
Job Details
Job Location
Adventist Development and Relief AGCY - Silver Spring, MD
Education Level
Master's Degree
Salary Range
$87,000.00 - $102,900.00 Salary/year
SR DIRECTOR FOR SHARED SERVICES
The Adventist Development and Relief Agency is a global humanitarian organization of the Seventh-day Adventist Church that demonstrates God's love and compassion. ADRA works with people in poverty and distress to create just and positive change through empowering partnerships and responsible action.
ADRA International is a religiously qualified Equal Opportunity Employer under Title VII of the Civil Rights Act. As such we have the right to prefer a member of the Seventh-day Adventist (SDA) church in the hiring process. In the event that a qualified SDA candidate is not found, we will give the opportunity to candidates who must understand, respect and honour the mission, purpose, and identity of ADRA International.
SUMMARY
The Senior Director for Shared Services oversees the units that support the marketing and development team members who create and distribute public-facing communications. These shared support services include content gathering, copywriting, donor relations, data analysis, mail house, graphic design, print production, procurement, technology support, video production, and website management.
The senior director ensures that the services provided are aligned with the department's strategic objectives and in compliance with all government regulations. S/he is also responsible for the development and implementation of work plans for each shared services functional area, monitoring results and making operational enhancements as needed, and overseeing daily operations, including team member supervision, budgeting, managing expenses, and procurement. This position is a member of ADRA's senior leadership team and assists in the development of organization-wide strategic priorities.
This position will be based at ADRA Offices in Silver Spring, Maryland.
PRE-REQUISITES
Required
BEHAVIORAL COMPETENCIES (Samples Below)
RESPONSIBILITIES
FUNCTIONAL RESPONSIBILITIES
TRAVEL
MENTAL/EMOTIONAL REQUIREMENTS:
Must be able to work in a fast-paced and customer service-oriented environment; to perform duties under pressure and meet deadlines in a timely manner; to work as part of a team as well as to complete assignments independently; to exercise problem-solving skills; and to interact with Marketing and Development team members other units, and external stakeholders in a professional and pleasant manner.
PHYSICAL REQUIREMENTS / OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA)
Must be able to perform essential job functions with or without accommodation. Incumbent should be in optimal health for domestic travel in general.
COMMITTEE MEMBERSHIP:
Job Location
Adventist Development and Relief AGCY - Silver Spring, MD
Education Level
Master's Degree
Salary Range
$87,000.00 - $102,900.00 Salary/year
SR DIRECTOR FOR SHARED SERVICES
The Adventist Development and Relief Agency is a global humanitarian organization of the Seventh-day Adventist Church that demonstrates God's love and compassion. ADRA works with people in poverty and distress to create just and positive change through empowering partnerships and responsible action.
ADRA International is a religiously qualified Equal Opportunity Employer under Title VII of the Civil Rights Act. As such we have the right to prefer a member of the Seventh-day Adventist (SDA) church in the hiring process. In the event that a qualified SDA candidate is not found, we will give the opportunity to candidates who must understand, respect and honour the mission, purpose, and identity of ADRA International.
SUMMARY
The Senior Director for Shared Services oversees the units that support the marketing and development team members who create and distribute public-facing communications. These shared support services include content gathering, copywriting, donor relations, data analysis, mail house, graphic design, print production, procurement, technology support, video production, and website management.
The senior director ensures that the services provided are aligned with the department's strategic objectives and in compliance with all government regulations. S/he is also responsible for the development and implementation of work plans for each shared services functional area, monitoring results and making operational enhancements as needed, and overseeing daily operations, including team member supervision, budgeting, managing expenses, and procurement. This position is a member of ADRA's senior leadership team and assists in the development of organization-wide strategic priorities.
This position will be based at ADRA Offices in Silver Spring, Maryland.
PRE-REQUISITES
Required
- Master's degree and more than 10 years of experience in marketing, development, business administration, constituency development, or related areas with at least seven years in leading and managing large, high performing professional teams in complex organizations.
- Strong relationship-building skills, excellent oral and written communication, the ability to work well with individuals across all organizational levels, and to represent the organization in a mature, professional manner.
- Proven success in developing high-performing, multi-disciplinary teams through vision casting, strategic planning, delegation, collaboration, mentoring, performance management, and modeling desired behaviors.
- Strong time management skills with the ability to work on multiple projects concurrently.
- Creative and strategic thinker with proven success in developing solutions for mission critical projects.
- Good working knowledge of Adventist church operations and structures.
- Experience overseeing donor database and gift processing operations, the design and production of print materials, website management, and video production.
- Experience with Blackbaud's suite of donor database software (Raiser's Edge, Luminate, and ResearchPoint) or similar, Omatic, Salesforce Marketing Cloud, Adobe Creative Suite, video editing and production software, and the Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook.
- Willingness and ability to travel to represent ADRA at donor events, meetings, and other activities.
- Experiential knowledge of international development and programs.
BEHAVIORAL COMPETENCIES (Samples Below)
- Leading and Supervising [1.2] Provides others with a clear direction; Sets appropriate standards of behavior; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high caliber.
- Formatting Strategies and Concepts [5.3] Works strategically to realize organizational goals; Sets and develops strategies; Identifies and develops positive and compelling visions of the organization's future potential; Takes account of a wide range of issues across, and related to, the organization.
- Analyzing [4.3] Analyzes numerical data, verbal data, and all other sources of information; Breaks information into component parts, patterns, and relationships; Probes for further information or greater understanding of a problem; Makes rational judgement from the available information and analysis; Produces workable solutions to a range of problems; Demonstrates an understanding of how one issue may be part of much larger system.
- Delivering Results and Meeting Stakeholder Expectations [6.2] Focuses on stakeholder needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical, and orderly way; Consistently achieves projected goals.
RESPONSIBILITIES
- Oversee the shared services units that support the marketing and development team members who create and distribute public-facing communications: content gathering, copywriting, donor relations, data analysis, mail house, graphic design, print production, procurement, technology support, video production, and website management.
FUNCTIONAL RESPONSIBILITIES
- Ensure that the delivery of all shared services is integrated, efficient, sustainable, and compliant with department strategies, organizational goals, and regulatory requirements including data protection and privacy.
- Develop a long-term, shared services business plan which includes mechanisms for continuous improvement and adapting to changes in the marketing and development environment for nonprofit organizations.
- Oversee and coordinate daily operations, identify and monitor key performance indicators, develop the shared services budget, manage expenses, and generate necessary reports.
- Ensure proper functioning of shared services databases and other information technology systems.
- Supervise all direct reports, manage performance, mentor, and recruit staff as needed.
- Work closely with other Marketing and Development Senior Directors and the Vice President to ensure that shared services are delivered in a manner consistent with the department's strategic objectives, resource allocation priorities, and brand guidelines.
- Participate as directed to support marketing and development functions across the ADRA network of offices in the areas of policy development, accreditation standards, capacity building, data protection and privacy, content gathering, resource sharing, crisis communications, international events, regional campaigns, and global branding.
- Undertake any other duty as may be directed by the Vice President for Marketing and Development.
TRAVEL
- Up to 20% domestic travel. Occasional international travel as needed. Must have the ability to travel at short notice if necessary.
MENTAL/EMOTIONAL REQUIREMENTS:
Must be able to work in a fast-paced and customer service-oriented environment; to perform duties under pressure and meet deadlines in a timely manner; to work as part of a team as well as to complete assignments independently; to exercise problem-solving skills; and to interact with Marketing and Development team members other units, and external stakeholders in a professional and pleasant manner.
PHYSICAL REQUIREMENTS / OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA)
Must be able to perform essential job functions with or without accommodation. Incumbent should be in optimal health for domestic travel in general.
COMMITTEE MEMBERSHIP:
- NONE