Communications Specialist, United States House Of Representatives, Washington, DC
United States House Of Representatives -
Washington, DC,
US
Communications Specialist
Date Posted: 2024-06-06
Job description
Communications Specialist
Salary Range:92,000.00 - 118,000.00
Closing Date: 6/21/2024
Primary Duties/Responsibilities:
QUALIFICATIONS:
Avaya VoIP & Legacy Voice/TDM knowledge and implementation experience.
Strong skills with Microsoft applications; specifically: Excel, Word, and PowerPoint.
Experience in professional government settings.
Strong communication and interpersonal skills in diverse workplaces.
Be a team player with a positive attitude and a desire to accomplish goals.
Thrive in a fast-paced environment.
Proficiency in standard computer software and job order / ticketing systems.
In-depth experience and understanding of VoIP and MPLS technologies.
Proven ability to communicate effectively both orally (phone and in-person) and in writing (reports and e-mail) to both technical and non-technical project stakeholders.
Proven experience with Microsoft Office Suite to create drawings, presentations, reports, spreadsheets, and other technical and non-technical project management documentation.
Knowledge and experience with the Information Technology Infrastructure Library (ITIL) standard configuration management framework and related activities.
Employees within this position are expected to demonstrate the following HIR Technical Competencies: Analytics; Compliance, Internal Controls, and Audit Support; Consultation and Outreach; Financial Management; Hardware Installation and Management; Information Management; Information Technology Support; Inventory Management; Knowledge of Emerging Trends and Industry Best Practices; Network Management; Project Management; Quality Assurance and Testing; and Telecommunications.
All employees within CAO are expected to demonstrate the following general competencies: Accountability, Adaptability, Collaboration, Communication, Customer Orientation, Knowledge of Relevant Policies, Procedures, and Processes, Priority Management, and Problem Resolution.
Minimum of 5 years of relevant work experience.
Minimum of 3 years of work experience in Project management of VoIP and telecom implementation projects .
*Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only).
Salary Range:92,000.00 - 118,000.00
Closing Date: 6/21/2024
Primary Duties/Responsibilities:
- Develops positive, long-term relationships with customers through proactive outreach, consultation, follow-up, and timely escalation of requests.
- Applies IT knowledge to troubleshoot customer issues; seeks guidance and/or escalates to the appropriate specialist as necessary.
- Administers all House telecommunications systems to assure required performance, including monitoring file systems; making necessary additions, deletions, and changes; providing training; working with technicians to clear major troubles; monitoring usage through traffic reporting; and analyzing grade-of-service, busy hour statistics, calling patterns, and usage reports.
- Manages the administrative functions of all House telecommunications systems, including account information, database maintenance, database queries, utilities, and passwords.
- Project support for the planning, scheduling, implementation, reporting, and closure of largescale, nationwide AVAYA telecommunications services deployments and migrations, specifically Time-division Multiplexing (TDM) to VoIP, to remote locations with applicable experience in VoIP broadband technologies and installations.
- Individual will provide project analytics, critical thinking, project management support, customer service support, and administrative support for a team of 6.
- Create status reports, facilitate requests, produce orders, identify issues with projects, work with customer complaints, and coordinate with internal and external teams.
- Proof/QA incoming and outgoing work to ensure it is complete, correct, for the right audience.
- Ensure successful coordination between House telecommunications staff, AT&T and Broadband vendors, applicable subcontractors, and District Office/D.C. Office staff.
- Oversee testing, installation, documentation development, end-user training delivered by VoIP vendor, and monitor overall customer satisfaction with the VoIP migration.
- Performs other official duties and special projects as assigned.
QUALIFICATIONS:
Avaya VoIP & Legacy Voice/TDM knowledge and implementation experience.
Strong skills with Microsoft applications; specifically: Excel, Word, and PowerPoint.
Experience in professional government settings.
Strong communication and interpersonal skills in diverse workplaces.
Be a team player with a positive attitude and a desire to accomplish goals.
Thrive in a fast-paced environment.
Proficiency in standard computer software and job order / ticketing systems.
In-depth experience and understanding of VoIP and MPLS technologies.
Proven ability to communicate effectively both orally (phone and in-person) and in writing (reports and e-mail) to both technical and non-technical project stakeholders.
Proven experience with Microsoft Office Suite to create drawings, presentations, reports, spreadsheets, and other technical and non-technical project management documentation.
Knowledge and experience with the Information Technology Infrastructure Library (ITIL) standard configuration management framework and related activities.
Employees within this position are expected to demonstrate the following HIR Technical Competencies: Analytics; Compliance, Internal Controls, and Audit Support; Consultation and Outreach; Financial Management; Hardware Installation and Management; Information Management; Information Technology Support; Inventory Management; Knowledge of Emerging Trends and Industry Best Practices; Network Management; Project Management; Quality Assurance and Testing; and Telecommunications.
All employees within CAO are expected to demonstrate the following general competencies: Accountability, Adaptability, Collaboration, Communication, Customer Orientation, Knowledge of Relevant Policies, Procedures, and Processes, Priority Management, and Problem Resolution.
Minimum of 5 years of relevant work experience.
Minimum of 3 years of work experience in Project management of VoIP and telecom implementation projects .
*Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only).