Service Coordinator- Capital Hot Tubs, Leslie's, Clarksburg, MD
Leslie's -
Clarksburg, MD,
US
Service Coordinator- Capital Hot Tubs
Date Posted: 2024-06-11
Job description
DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY:
With over 30 years of experience and expertise, Capital Hot Tubs has solidified its position as a leading provider of indulgent experiences. We became a part of Leslie's family in August 2021. Our legacy as a premier hot tub, swim spa, and sauna specialty retailer is built on a foundation of delivering exceptional products and unparalleled customer experiences. Our dedicated Service and Water Valet teams stand ready to cater to your needs, ensuring that your experience with our products is always seamless and satisfying.
Requirements:
Responsibilities:
Qualification:
Pay: $ 18.00 - $21.00 / hour
With over 30 years of experience and expertise, Capital Hot Tubs has solidified its position as a leading provider of indulgent experiences. We became a part of Leslie's family in August 2021. Our legacy as a premier hot tub, swim spa, and sauna specialty retailer is built on a foundation of delivering exceptional products and unparalleled customer experiences. Our dedicated Service and Water Valet teams stand ready to cater to your needs, ensuring that your experience with our products is always seamless and satisfying.
Requirements:
- We seek dynamic individuals who thrive on diving into tasks with enthusiasm, like a skilled ninja swiftly slicing through challenges. They find satisfaction in accomplishing significant tasks daily.
- Candidates should bring energy and a commitment to making each day exceptional. In our workplace, we value active participation and teamwork. We encourage everyone to contribute and engage fully rather than coasting or remaining reserved. Bring your personality to work!
- Exceptional time management and organizational abilities are a must, surpassing even the capabilities of your watch and calendar.
Responsibilities:
- Provide energetic, genuinely caring, and fun service to our spa customer family and coworkers in all tasks! Ensuring staff and customers alike always hear your smile
through the phone and feel you are always willing to lend a helping hand. - Field inbound calls all day as the Service Coordinator is the first person on phones.
- Identifying customers' needs to provide the proper solution: Live guidance, create and schedule a service call, or escalate for Service/Ops Manager review.
- Scheduling and maintaining 7 service/valet technician schedules.
- Manage inventory for all office and warehouse small equipment/supplies.
- Shipping products and receiving parts/office supplies
- Entering, maintaining, and growing monthly valet services/contracts
- Create and maintain accurate and detailed data entry for multiple services.
- Focused and specialized tasks assigned such as leading autoship services, warranty, or post sales coordination/follow-up.
Qualification:
- 2+ years experience in a high call volume position dealing with a large diversity of customer inquiries and issues
- 2+ years experience with CRM's, scheduling applications/software, Outlook, various other Microsoft Office applications, and general office administrative duties
Pay: $ 18.00 - $21.00 / hour