Job Type

Full-time

On-Site

Description

SFI supports a Federal Agency in maintaining their weather systems with a 100% uptime rate. This includes performing O&M of systems, development of new systems and upgrades. This project relates to the operations and maintenance support (O&M) and any new features support activities related to the development, modernization, and enhancement (DME) of applications.

The position is responsible for providing on-site or remote support to employee end users in areas of personal computers, servers, cloud applications, data and voice network, and ERP systems. Diagnosing problem source through discussions with users and coordinates with internal organization support or vendors to resolve problems. Responding to user requests to research complex problems associated with telecommunications networks. Providing real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem recurrence.

This position is fully on-site in College Park, MD.

Primary Responsibilities

• Sets employee performance objectives, conducts performance reviews, may make recommendations on pay actions and other personnel actions
• Establishes key elements of operational plans with measurable contribution towards the achievement of operational targets
• Coordinates and supervises the daily activities of a support, production, or operations team
• Incorporates significant improvements to guidelines and processes that have mid- to long-term impact on result
• Establishes key elements of operational plans with measurable contribution towards the achievement of operational targets
• Sets priorities for the team to ensure task completion; coordinates work activities with other
• supervisors or managers
• Relies on experience to develop approaches to solutions within specified objectives, leading team members to identify and solve problems
• Requires ability to participate in discussions across job areas to influence processes
• Decisions and problem-solving are guided by policies, procedures, and business plan; receives guidance and oversight from senior- level manager
• May work independently in addition to management responsibilities
• May be required to communicate with clients or external stakeholders on matters related to job area practices and solutions
• Has full management functions that include hiring, firing, promotion, and reward authority within own area, in accordance with review and approval procedure

Requirements

• Bachelor's Degree preferably in an IT discipline
• 5+ years of proven experience in IT Service Desks
• 5+ years of experience leading teams
• Ability to work effectively in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Excellent written and verbal communication skills and dealing with clients

Desired Skills & Qualifications

• Ability to interact with all levels of management internally, as well as with customers and stakeholders externally
• Previous federal government project experience a plus
• ITIL Intermediate Certification
• Familiarity with the Agile Software Development Life Cycle (ASDLC) process and technical documentation.

Additional Information

• In order to meet the clearance requirements for this opportunity, candidates must be authorized to work in the U.S
• All candidates will be subject to a complete background check to include, but not limited to Criminal History, Education Verification, Professional Certification Verification, Verification of Previous Employment and Credit History.
• Public Trust background investigations can take approximately four to eight weeks and requires fingerprinting.

Other Information

• The salary for this position is $95,000 - $140,000 annually
• For information on SFI's benefits please visit
• This is a full-time W2 position.
• Please no agencies, third parties, or corp-to-corp.
• Spatial Front Inc. is an Equal-opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
• Spatial Front Inc. participates in E-Verify.