Front Desk/Guest Services Coordinator - The Poppy Georgetown, THE BERNSTEIN COMPANIES, Washington, DC
Front Desk/Guest Services Coordinator - The Poppy Georgetown
Job description
The Poppy, Georgetown Guesthouse offers a unique and exciting opportunity to work in a charming and upscale environment with a friendly and professional team.
As a Front Desk/Guest Services Coordinator, you will have the opportunity to create memorable experiences for our guests and contribute to the success of the guesthouse. You will be responsible for providing exceptional guest service by warmly welcoming and attending to guests' needs during their stay. You will create a positive first impression and ensure that the guest experience is seamless, memorable, and in line with the hotel's positioning statement.
Settled on bustling P Street in East Village, The Poppy Georgetown makes it easy for guests to walk around the neighborhood to experience great shopping, Georgetown history, and waterfront views. DuPont Circle, Georgetown University, GW University and The Kennedy Center are all within a 10-minute walk. The Poppy Georgetown is the first luxury boutique inn, positioned in the nation's capital. With 15 individually curated guest rooms and a club-style lounge to unwind from the hustle, The Poppy boasts top traveler rankings on TripAdvisor.
As a Front Desk/Guest Services Coordinator, you will help create guest experiences that are enjoyable and comfortable all while making guests feel right at home.
JOB TYPE: FULL TIME
Requirements
- Greet guests as they arrive at the guesthouse, provide information about the property and its amenities, and escort them to their rooms.
- Respond to guest requests for information or assistance promptly and accurately, and provide recommendations for local restaurants, attractions, and activities.
- Ensure that all guests receive a personalized experience and are treated with respect and courtesy at all times.
- Handle guest complaints and concerns in a professional and timely manner and escalate issues to the appropriate manager as needed.
- Assist with luggage and transportation arrangements as needed.
- Monitor the public spaces to ensure that it is clean and well-maintained and arrange for any cleaning, necessary repairs or maintenance.
- Prepare and serve breakfast in the parlor and ensure that guests have a comfortable and enjoyable dining experience.
- Prepare and serve beverages, including alcoholic in the parlor.
- Restock & refill tea, coffee, refrigerator, fruit basket and snacks for guest.
- At times, will need to be ready and available to clean guest rooms.
- Reach out to departing/departed guests to solicit TripAdvisor reviews.
- Other duties as assigned by management
ABOUT TBC HOTELS
As a part of The Bernstein Companies, TBC Hotels has a long history of building lasting and meaningful relationships with associates, guests, partners, and the community. In accordance with this, TBC Hotels was honored to receive consecutive Washington Post Top Workplace Awards in 2018, 2019 and 2020.
The Bernstein Companies is one of the oldest commercial real estate firms in Washington, D.C., and purchased its first hotel in 1982, thus entering the hospitality industry. Over the past 40 years, TBC Hotels has owned, developed, and operated more than 30 hotels throughout the United States.
Having the confidence to do the right thing in every transaction, maintaining the values and identity imparted by TBC Hotels, capitalizing on opportunities, and being intentional about their actions are critical to who TBC Hotels is and how we operate.
Relationships, Integrity, Legacy, Entrepreneurial Spirit, Hospitality