**Customer Service Representative**

**Job ID** 389948 Frederick, MD **Overview**

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide exceptional customer service, administrative support, and sell products and services in a home city branch.

**This position will be located at: 700 Dual Hwy Hagerstown, MD 21740**

Scheduled for 40 hours a week during our operating hours of 7:30am-6:00pm Monday through Friday and Saturdays 8:00am-1:00pm. UPDATED: Pay for this position is $17.00 / hour.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today and every day the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, .

**Responsibilities**

* Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

* Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

* Meet and greet customers in a friendly and timely manner

* Provide directions and general assistance

* Assist to assess condition of rental upon return

* Process returns, check-ins and exit kiosk transactions

* Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

* Understand and communicate rental terms and conditions, vehicle features and other services

* May sell optional protection products, upgrades, fuel options and other additional equipment

* Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

* Clean vehicle interior and exterior by hand or by operating washing equipment when needed

* Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

* Perform miscellaneous and backup duties job-related duties as assigned

*Equal Opportunity Employer/Disability/Veterans*

**Qualifications**

* Must be at least 18 years old

* Some college preferred

* Must have at least 1 year accumulative experience in sales, customer service, leadership or management in the last 6 years

+ Leadership experience could include experience in organizations, clubs, volunteer work, community service, athletics or military service

* Must have a valid US drivers license for a minimum of 1 year

* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

* Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no drug or alcohol related conviction on driving record in the last 3 years) criminal, employment reference, education, and social security. A conviction will not necessarily disqualify you for employment. Rather, such factors as age and date of conviction, seriousness and nature of the crime, and rehabilitation will be considered.

+ In accordance with Washington, DC law, applicants will not be asked about their criminal record, and no criminal background checks will be conducted, unless and until a contingent offer of employment has been extended.

+ In accordance with Prince Georges County, MD and Montgomery County, MD law, applicants will not be asked about their criminal record and no criminal background checks will be conducted until after a successful first interview has been conducted.

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