Customer Success Specialist, Kiosk Group, Frederick, MD
Kiosk Group -
Frederick, MD,
US
Customer Success Specialist
Date Posted: 2024-06-15
Job description
Description
Kiosk Group is a premiere kiosk manufacturing company designing and fabricating interactive touch-screen kiosks, developing leading kiosk software, and doing a lot of great work for national companies. We are a highly trusted leading provider of cutting-edge kiosk solutions revolutionizing customer experiences across various industries, which is due in part to the care and commitment of our team of dedicated employees, who specialize in designing and manufacturing innovative self-service kiosks that streamline operations and enhance customer satisfaction.
Kiosk Group is a people-first business. Our number one goal is to create an environment that we all want to come to each day to do valuable and meaningful work. We are seeking an experienced customer-focused associate to join our team as a Customer Success Specialist.
Responsibilities
In this pivotal role, the Client Success Specialist will coordinate with the Director of Operations to manage all client-facing communication and project updates, ensuring clients are always informed and satisfied. This individual will oversee product returns, assist with quality inspections, and participate in key meetings to keep everything on track.
The Client Success Specialist will also be responsible for coordinating with the operations and production teams to communicate shipping dates, handle any delays, and provide final tracking information to customers. Managing order changes, scheduling blanket releases, and acting as a backup receptionist when needed are also key responsibilities. General administrative tasks, such as sending forms for signatures and creating standard procedures, will be part of the role.
Qualifications
The ideal candidate will have a strong quality focus, exceptional attention to detail, and a customer-oriented approach. Proficiency in Microsoft Office Suite, ERP software, and Adobe is essential. Experience in an office or manufacturing environment is preferred but not required. We are looking for someone who demonstrates self-direction, self-motivation, and is ready to make a significant impact.
Kiosk Group is a premiere kiosk manufacturing company designing and fabricating interactive touch-screen kiosks, developing leading kiosk software, and doing a lot of great work for national companies. We are a highly trusted leading provider of cutting-edge kiosk solutions revolutionizing customer experiences across various industries, which is due in part to the care and commitment of our team of dedicated employees, who specialize in designing and manufacturing innovative self-service kiosks that streamline operations and enhance customer satisfaction.
Kiosk Group is a people-first business. Our number one goal is to create an environment that we all want to come to each day to do valuable and meaningful work. We are seeking an experienced customer-focused associate to join our team as a Customer Success Specialist.
Responsibilities
In this pivotal role, the Client Success Specialist will coordinate with the Director of Operations to manage all client-facing communication and project updates, ensuring clients are always informed and satisfied. This individual will oversee product returns, assist with quality inspections, and participate in key meetings to keep everything on track.
The Client Success Specialist will also be responsible for coordinating with the operations and production teams to communicate shipping dates, handle any delays, and provide final tracking information to customers. Managing order changes, scheduling blanket releases, and acting as a backup receptionist when needed are also key responsibilities. General administrative tasks, such as sending forms for signatures and creating standard procedures, will be part of the role.
Qualifications
The ideal candidate will have a strong quality focus, exceptional attention to detail, and a customer-oriented approach. Proficiency in Microsoft Office Suite, ERP software, and Adobe is essential. Experience in an office or manufacturing environment is preferred but not required. We are looking for someone who demonstrates self-direction, self-motivation, and is ready to make a significant impact.