Remote Quality Assurance Analyst, Insight Global, Catonsville, MD
Insight Global -
Catonsville, MD,
US
Remote Quality Assurance Analyst
Date Posted: 2024-06-15
Job description
Insight Global is looking to add a Quality Assurance to our client's team in the greater Baltimore, MD area. Our client is going through a re-platform of their IT systems as they are under new ownership. They are in need of a Quality Assurance Analyst to report into the Program Manager and assess the operations of how the systems are being used and the actual systejs themselves. They will be running tests, making obersations and making recommendations on improvements to then present to stakeholders and end clients about. This individual will use CMMI to analyze systems, meet with stakeholders, and advise them on system improvements. This person will provide assessments and evaluations of Quality Assurance and Quality Control activities of systems, modification processes, change control processes, and system interface and reconciliations. Currently, they do not have any metrics or KPIs on how they can measure themselves on success and need someone to be able to create those metrics and implement them. Eventually, they want this person to implement these policies and procedures in their call center environment. Their goal is to improve both operational efficiencies and system capabilities. This role can sit fully remote but must be open to traveling to Baltimore, Maryland twice a year. Travel will be reimbursed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ...@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Required Skills & Experience
3+ years of experience as a Quality Assurance Analyst
Risk management practice awareness
System and Operations auditing experience
Experience with operations and system metrics
System testing experience
Nice to Have Skills & Experience
CMMI experience
Experience with the full audit lifecycle
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ...@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Required Skills & Experience
3+ years of experience as a Quality Assurance Analyst
Risk management practice awareness
System and Operations auditing experience
Experience with operations and system metrics
System testing experience
Nice to Have Skills & Experience
CMMI experience
Experience with the full audit lifecycle
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.