Description

JOB DESCRIPTION
My Psychiatrist is a well-established multi-disciplinary outpatient mental health group practice. We are seeking Full-Time Patient Care Coordinator/Medical Receptionist.

JOB RESPONSIBILITIES
Greet patients and visitors with a friendly and professional demeanor
Answer phone calls and respond to patient inquiries promptly and courteously
Schedule patient appointments and manage the appointment calendar
Collect and verify patient information, including insurance details and personal information
Maintain accurate patient records and update patient information as needed
Process patient payments and assist with insurance billing and claims
Assist clinical staff with administrative tasks as needed, such as filing, scanning, and faxing
Monitor and maintain the cleanliness and organization of the reception area and waiting room
Ensure compliance with all HIPAA regulations and patient privacy policies
Manage the patient check-in and check-out process, including verifying insurance eligibility, collecting co-payments or other fees, and providing necessary paperwork to patients
Direct patients to the appropriate waiting area or treatment room and notify clinical staff of their arrival
Maintain an organized and up-to-date filing system for patient records and other office paperwork
Coordinate with other staff members to ensure the smooth flow of patient care and office operations
Follow established protocols for handling emergencies or urgent patient requests
Attend meetings and training sessions as required to stay up-to-date on office policies and procedures
Perform other duties as assigned by the office manager or clinical staff.

REQUIREMENTS
Must work Monday to Friday, 8am-4pm or 10am-6pm schedule
HS/GED required, some college preferred
Retails, hospitality, customer service or sales backgrounds are desired
Strong customer service skills, warm and friendly demeanors,
Well-versed in technology and computer, technically savvy
Previous experience in healthcare or mental health office is highly desired

PAY & BENEFITS
Paid time off and paid holidays
Paid bereavement leave
Health, Dental and Vision insurance
Employer paid Long Term and Short Term Disability
Employer paid Life Insurance
401k with employer matching

Position Requirements

About the Organization