Idea Elan LLC is one of the fastest growing Enterprise SaaS Software product companies. We are seeking a target oriented Customer Success Specialist to join our team. The ideal candidate will be energetic, tech savvy, organized, detail oriented with strong communication skills to onboard and train customers online through Zoom/Teams/Teams meetings. Candidates who have prior experience in software project management, online software demonstration and training have a big plus.Applicants must be able to learn and work in a fast paced dynamic environment while keeping a positive attitude. We strive for excellent customer support and are looking for individuals to help succeed with our mission.Job Type:

Full-timeLocation:

Work from home (within the US). This job is 100% remote.Preferred if the candidate is within the the Washington DC metro area in (Northern Virginia/Baltimore/MD)Key Responsibilities:Onboard and Train customers on our software through Zoom/Teams.Gather requirements and help in documentation and coordination using Google docs and Microsoft 365.Should be able to track, answer and manage tickets within Monday.comListen and understand the customer needs and provide knowledgeable feedback.Build relationships with clients and provide issue resolution in a timely manner.Should be able to work in the morning hours from 8 AM to 10 AM EST since a lot of coordination is required with internal team members globally located.Required Experience and Qualification:1-2 years of software project management experience.1-2 years of end user software support and/or training experience requiredIdeal to have experience using any software product.Experience in MS Office, Zoom/Teams, Zendesk or any other customer support ticket software.Ability to work in a team environment managing multiple tasks at one timeExcellent verbal and written communication skillsShould be tech savvy and be willing to learn new software.No programming knowledge is required.Skills and culture:** **Sincerity towards the jobExecution of on the spot tasks during meetings.Responsibility in filling Timesheets properly on time.Education:

Bachelor's Degree or equivalent experiencePaid Vacation and HolidaysPerformance Based BonusesWork Authorization:

United States (Preferred)

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