Clearance: Secret

We are looking for an IT Support Technician to support this critical customer mission.
Eligibility:

• Must be a US Citizen
• Must have an active Secret clearance with the ability to obtain a TS/SCI (TS/SCI is preferred)
• Must be able to obtain DHS Entry on Duty (EOD) Suitability prior to starting
• 2+ years of experience in lab management or systems administration experience

• Providing support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.
• Provision and provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Cisco, Citrix, VMWare, AWS) to users
• Inventorying of IT assets to include, but not limited to, hardware and software, including licenses
• Providing advice and assistance to users in accessing and using the lab and responds to users' needs in a timely fashion
• Administration and Maintenance of Apple products and Operating Systems

• Experience with multiple operating systems, to include Linux/Unix & MacOS
• Experience with imaging workstations (Apple products preferred)
• Ability to provide clear written and oral communication at all levels of the organization
• Experience establishing and maintaining good working relationships in all levels of the organization, including customers, external organizations, internal management, and peers.

• Proficiency and proven capability in the following areas:
• Asset management practices and principles
• Hardware and software provisioning practices
• Authentication and access management technologies
• Experience with virtual desktops (Cisco, Citrix, VMWare, AWS)
• Experience supporting Virtual Private Network (VPNs)
• Experience with writing technical procedures and standard operating procedures
• Virtualization automation and optimization