IT Service Desk Technician (MSP/ Service Industry Experience), LATITUDE, Lanham, MD
LATITUDE -
Lanham, MD,
US
IT Service Desk Technician (MSP/ Service Industry Experience)
Date Posted: 2024-06-01
Job description
Position Summary:
We are seeking an experienced IT Service Desk Technician to join our team. The ideal candidate will have prior experience working in a Managed Services Provider (MSP) or service industry environment. The IT Service Desk Technician will be responsible for providing technical assistance and support to our clients, ensuring their IT issues are resolved in a timely and efficient manner. This is a 6 month contract to hire.
Responsibilities:
$50,000 - $60,000 a year
We are seeking an experienced IT Service Desk Technician to join our team. The ideal candidate will have prior experience working in a Managed Services Provider (MSP) or service industry environment. The IT Service Desk Technician will be responsible for providing technical assistance and support to our clients, ensuring their IT issues are resolved in a timely and efficient manner. This is a 6 month contract to hire.
Responsibilities:
- Provide first-level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route, and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem-solving process
- Follow up with customers, provide feedback, and see problems through to resolution
- Utilize excellent customer service skills and exceed customers' expectations
- Ensure proper recording, documentation, and closure
- Recommend procedure modifications or improvements
- Preserve and grow knowledge of help desk procedures, products, and services
$50,000 - $60,000 a year