Tech Specialist 5 - Chantilly, VA, M.C. Dean, Chantilly, VA
M.C. Dean -
Chantilly, VA,
US
Tech Specialist 5 - Chantilly, VA
Date Posted: 2024-06-01
Job description
Position Summary:
The Technical Specialist will demonstrate the following capabilities:
Candidate/Position Requirements:
Desired Qualifications:
Abilities:
The Technical Specialist will demonstrate the following capabilities:
- Manage physical security system support to meet service level agreements
- Analyze physical security system performance and recommend improvements
- Resolve complex system issues for physical security systems and networks
- Provide Tier 3 support to the system administration team
- Programming and integrating an entire system at the global level
- Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
- Communicate with customers, manufacturers, vendors and system administrators
- Train system users and other system support personnel
- Analyze and modify preventive maintenance checklists for system changes
- Troubleshoot system performance issues and implement corrective actions
- Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
- Organize and prepare detailed documentation of system performance, including service request records and analysis
- Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
- Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
- Perform and manage PITCO's.
- Perform final programming of systems
- Provide on site system support post deployment
- Read and interpret engineering drawings
- Understand SOP and SOW documentation
- Ensure test lab equipment is maintained
- Assisting with annual performance evaluations
- Ensure availability of remote Pitco and remote access
- Interface with engineering team to ensure design efficiency
- Interface with internal and external customers
- Provide advanced level database support
- Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
- Delegating tasks and providing support to level I and II Electronics Technical Specialists
- Using 60% or 90% designs to develop and build out PITCO
- Read blue prints, schematics and statements of work (SOW).
- Ensuring PITCO build outs adhere to statements of work (SOW).
- Coordinate with field personnel and/or engineering team to discuss any potential installation issues
- Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
- Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.
- Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
- Perform all duties with minimal direct supervision
Candidate/Position Requirements:
- Active Security Clearance of TS/SCI w/ Polygraph REQUIRED
- Requires 12 or more years of experience with installation, troubleshooting and/or testing of electronic security systems
- 15years of experience with a High School Diploma
- 13-15 years of experience with an Associate's
- 10-12 years of experience with a Bachelors
- Requires reliable attendance at customer site during work hours required by customer
Desired Qualifications:
- Vendor certifications for electronic systems
- Hirsch, BOSCH, Aiphone, Commend equipment knowledge
- Analog and Digital Video equipment knowledge and experience
- CAD experience on building typical and installation packets for field use
- Ability to write SOP's for MATOC (ESS Install) projects
- Ideally has system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
Abilities:
- Exposure to computer screens for an extended period of time.
- Sitting for extended periods of time.
- Reach by extending hands or arms in any direction.
- Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
- Listen to and understand information and ideas presented through spoken words and sentences.
- Communicate information and ideas in speaking so others will understand.
- Read and understand information and ideas presented in writing.
- Apply general rules to specific problems to produce answers that make sense.
- Identify and understand the speech of another person.