Installation Coordinator, Giesecke+Devrient, Sterling, VA
Giesecke+Devrient -
N/A
Sterling, VA,
US
N/A
Installation Coordinator
Date Posted: 2024-06-15
Job description
Summary
This position is responsible for the installation of the full range of G+D products and solutions and is also required to provide applications and technical support for the sale, development, and manufacture of G+D's currency automation products and solutions. The position works closely with sales, product marketing, engineering, and customer support teams to help develop, deliver, and install product solutions designed to meet the requirements of G+D's banknote automation customers. Duties/Responsibilities
Provide onsite installation of G+D's products and solutions ensuring a timely and satisfactory end result
Provide pre-sales applications and technical support on all G+D hardware and software products and solutions. This activity may involve providing product demonstrations, process mapping, and consulting services
Be able to provide operator training on G+D's full range of bank note handling products and solutions
Assist in the performance of in-house and on-site software and hardware testing for new product validation and to ensure G+D solutions meet customer and market requirements
Ability to train and assist internal and external partners
Assist customer with count room and process design
Be able to provide simple project management as well as routine adaptation support including DEG, BPSCC, and BPS configuration file creation
Provide escalation support to G+D's Field Engineers when necessary
Provide on-site applications and consulting support as required
Ensure a high level of customer satisfaction
Meet company and customer deadlines and adapt quickly to changing priorities
Report customer dissatisfaction to management in a timely manner escalating issues when necessary to ensure customer satisfaction
Required Skills/Knowledge
Knowledge of automated bank note handling machinery and software solutions
Ability to respond quickly to support customer needs
Ability to work under pressure in order to meet customer deadlines
Some tasks are routine, such as the documentation of customer requirements and client training. Other tasks will be more challenging and require the ability to make decisions without assistance, such as responding to customer's technical problems or product failures
General knowledge and understanding of the following:
Microsoft Office - ability to utilize standard applications
File Transfer requirements
Operating Systems
Networking - ability to integrate various solutions in differing environments
Command Prompts (DOS)
Travel Required
Minimum of 50%+ travel in U.S. and international
Required training and travel to the Dulles Office as required for additional training and coordination
Required Education and Experience
BS in Computer Science or a BS in Engineering Technology and/or a minimum of 5 years relevant work experience
Advanced knowledge of G&D currency technology Hardware and Software Solutions
Advanced knowledge and understanding of casino and banking operations with regards to currency processing
Ability to implement and support internally developed solutions to address customer specific design needs (DEG, BPSCC, custom reporting & interfacing, Coupon implementation, etc.)
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$$ Giesecke+Devrient Currency Technology America, Inc. endeavors to make www.gi-de.com/en/careers/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (703)###-#### or ...@gi-de.com.
Giesecke+Devrient Currency Technology America, Inc. is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity
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We are looking forward to receiving your application!
Giesecke+Devrient Currency Technology America, Inc.
45925 Horseshoe Dr, Sterling, VA 20166
www.gi-de.com/careers
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