American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department:

University Internal Communications

Time Type:

Full time

Work Modality:

Hybrid 03 (On Campus 1 day/Week)

Union:

Excluded

Job Description:

Summary:

The Internal Communications Coordinator will coordinate a variety of internal and community engagement activities within the University's Communications and Marketing (UCM) division. Primary responsibilities include supporting the AVP Community and Internal Communications with initiatives and projects that organize and deploy communications efforts across the university. Coordinate and respond to incoming requests from student media organizations, while working with university stakeholders to coordinate interviews, draft comments, and statements, as appropriate and organize student media briefings on timely topics. Provide support for university events on campus/remote, among other tasks. Coordinate campus-wide community messages with internal stakeholders, while tracking data and outcomes.

Essential Functions:

* Coordinate the production of university community messages with university stakeholders and departments. Responsible for sending internal community messages through Emma or other email communication tools. Will provide assistance with basic content publishing on the main www.american.edu website. 30% Coordinate the tracking (e.g. internal media requests, measurement (e.g. open rates/actions on community messages), and planning (e.g. timing, of announcements and content) of internal communications vehicles. 40% Ensures that emergency communications processes and protocols are implemented, while working with key stakeholders, including the UCM digital team, while monitoring social media engagement across platforms.

* Interact with AU student media to ensure for the timely response to requests for information, interviews, and coordinate with AU stakeholders.

* Work with the university Government and Community Relations team to support neighborhood and DC issues and engagements, including community relations newsletters, as appropriate.

Competencies:

* Prioritizing and Organizing.

* Supporting Coworkers.

* Acquiring and Analyzing Information.

* Acting Strategically.

* Evaluating and Implementing Ideas.

* Making Accurate Judgments and Decisions.

* Thinking Broadly.

* Driving Continuous Improvement.

Salary Range:

* $45,000-$55,000/year.

Required Education and Experience:

* Bachelor's degree or equivalent combination of education and experience.

* 2-4 years of relevant experience.

Preferred Education and Experience:

* Bachelor's degree.

* 2-4 years of relevant experience.

Position Type/Expected Hours of Work:

* Full-Time, 35 hours/week.

* Salaried.

Additional Eligibility Qualifications:

* Desired candidate has strong interpersonal, written and verbal communication skills; is flexible and embraces working across teams.

* The ability to multi-task and meets deadlines while communicating is essential.

* Experience with content management system (CMS) and enterprise email platforms (such as Emma, Mailchimp, etc.) required.

* Basic knowledge of HTML/CSS is strongly encouraged. Must be a team-player, pro-active, and have a positive attitude.

* Demonstrated experience in Microsoft Office suite andAdobe Creative Suite (Acrobat, Photoshop, etc.) is required.

* Working knowledge of internal communications, public affairs, and familiarity with higher education desired.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.

Other Details

* Hiring offers for this position are contingent on successful completion of a background check.

* Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.

* Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

* American University is an E-Verify employer.

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email ...@american.edu.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.