Position Summary

This position serves as a liaison between Laboratory Services, Information Technology, and other ancillary departments and end users. Responsible for facilitating change, problem-solving, and providing solutions related to computer projects and departmental workflows. Provides computer application support for the Laboratory Information Systems. Serves as a primary support resource for Laboratory Information Systems and users of various laboratory software applications, with an emphasis on creating efficiencies, providing minimal interruptions and on-time delivery. Provides ongoing coordination of analysis, acquisition, installation, training, and support of laboratory application software programs. Facilitates problem solving and communication within the lab and hospital teams. Ensures quality and regulatory compliance of all computer operations.

Essential Duties

* Provides support of assigned Information Systems projects and systems, including the design, implementation, testing, problem diagnosis and on-going support for the Laboratory Information Systems, the Information Systems department, and its customers. Provides support for application software problems and downtime events.

* Acts as liaison between the laboratory and other departments regarding computer system development and problems.

* Works as directed with professional and technical staff to implement projects and change activities with minimal business interruption and on-time delivery.

* Assists department supervisors / manager as directed by analyzing and developing plans for installations and/or replacements of existing computer software, equipment, and peripherals.

* Performs verification/validation and documents outcomes of any software/hardware additions, changes, or enhancements implemented according to department policies and procedures.

* Assists with the mining of business data from the vendor application using the applicable report writing tools and evaluates or assists departments in evaluation report outcomes as requested.

* Assists other IT staff in troubleshooting remote devices, including printers, servers, and workstations for local area networks (LANS) and wide area networks (WANS). Establishes skills required to utilize systems interface monitoring or troubleshooting and testing.

* Responsible for system configurations, updates, and enhancements to ensure optimal system performance and functionality.

* Participate in system testing and validation activities to ensure accurate functionality during and after system changes as well as version upgrades.

* Responsible for the creation and maintenance of documents of testing activities, change requests, support cases, solutions, and best practices to create a comprehensive knowledge base for both users and the support team.

* Resolve Helpdesk tickets within the hospital IS department and LIS vendor.

* Monitors system performance and Interfaces for all lab functions

* Solves message errors on system interfaces from reference vendors for both clinical, pathology and genomic clients.

Required Knowledge, Skills and Abilities:

* Effective communication, interpersonal and group process skills and excellent analytical and problem solving skills are required. Must have demonstrated organizational skills and the ability to establish goals and prioritize in a multi-tasked environment under minimal supervision.

Minimum Education, Training, and Experience Required:

* High school education or the equivalent required. Associate's degree in a related field is preferred

* Minimum of two -five years of related experience is required. Prior Laboratory Information Systems experience preferred.