Provides administrative support to department or one or more physicians; performs routine tasks, such as typing correspondence, scheduling patient appointments for a limited number of physicians and business appointments; requires intermediate knowledge of medical terminology and insurance information; may serve as a leader to lower level administrative staff; where the electronic system is in use, this position will utilize the system as documented in the department and/or FPI standard operating procedure and process; and other duties as assigned.

ESSENTIAL FUNCTIONS

* Greets, screens, and directs patients, visitors and internal customers.

* Performs secretarial/clerical duties including medical transcription, composition, and dictation.

* Prepares and processes correspondence. Answers routine medical inquiries and drafts letters.

* Performs medical receptionist duties as necessary. Answers telephone, screens calls, takes messages, and provides information.

* Obtains, verifies, and updates patient information and provides support services to patients, families, and medical staff.

EDUCATION and /or EXPERIENCE

* High school diploma or general education degree (GED) preferred

* Minimum of two years of experience in a medical office setting; knowledge of medical terminology is required

* Accurate typing and data entry skills

* Excellent organization skills

* Basic knowledge of software used by department

* Knowledge of general customer service practices

* Ability to deal effectively and diplomatically with team members and public

* Ability to work independently as well as in a team environment