PRELIMINARY OVERVIEW

Under the direction of the Smith Service & Support Center team, the Smith Service & Support Center Associates will play a supporting role to assist with managing the facility operations for all Robert H. Smith School of Business venues. The Service & Support Center Associates shall be responsible for supporting the opening, closing and day to day operations of all Smith School venues, including, but not limited to, Van Munching Hall, and the Maryland Smith Suites at the BioPark & Ronald Reagan Building and International Trade Center. This position requires all team members to provide exceptional customer service (staffing front desk, answering phones, directing customers/visitors, providing event support, non-academic reservations for tables, class/conference rooms, etc., furniture moves/set-ups, equipment inventory & building maintenance). The Service & Support Center Associates will assist with updating & maintaining department webpages, SOPs, designing marketing & publicity materials including signage, posters manuals, department publications and other printed materials. These team members will also work with all members of the team on a variety of large-scale projects for the automation of the department processes and procedures. Due to the scope of the department, this position requires a great deal of flexibility within the work schedule.

ESSENTIAL DUTIES & RESPONSIBILITIES

* Serve as front-line support staff for opening & closing the Smith School facilities; a customer service representative for all services associated with daily operations for the Robert H. Smith School of Business offered through the Smith Service & Support Center, including, but not limited to, answering phones, responding to and assisting with requests in the ticketing system, directing customers & visitors, accepting deliveries & mail, responding to maintenance and repair issues with all venues.

* Assist staff with updating and maintaining department webpages, standard operating procedures (SOPs), databases, forms and resources as requested or needed.

* Complete and submit daily opening and closing reports for all venues as needed or requested.

* Provide office coverage and support as needed or requested for meetings/training or staff is out of the office.

* Assist with furniture moves/set-ups, equipment inventory, building maintenance and heavy lifting

* Assist with designing and circulating department signs, posters, publications and all marketing materials.

* Assist with program and event attendee registration, preparing event materials including agendas, name badges, signage, setting up for events, monitoring catering and other vendors, monitoring event breakdown

* Assist with developing and distributing tools to assess and evaluate facilities and services

* Assume primary responsibility for department projects for automation including but not limited to the ticketing system, keys, alarm systems, floor plans, inventory, databases, phones, and data jacks.

* Assume other responsibilities as assigned by department staff.

* Ability to work in Smith School and/or UMD programs and applications including but not limited to: ServiceNow-Smith Ticketing System, Online Work Tickets, Request & Order systems for Facilities Management Customer Response Center (FM), Building Security Services (BSS), Event Management System (EMS)-Smith Reservation System, Cvent, Asana, UMD Directory, Shell Shop-UMD Office Supply Ordering System, etc.