Howard County

Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government

Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2023, Howard County Government received a record-breaking 51 Achievement Awards from the National Association of Counties (NACo) - the most in the state of Maryland. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.

What are we looking for?

We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

What you'll like most about working at Howard County Government:

* We are committed to workplace excellence in every area of County government.

* We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!

* We offer competitive compensation and great benefits including medical, retirement, and wellness programs.

* As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY:

Oversees all functions of the reception desk operations and provides principal administrative support for a 50+ Center. Supports overall operations of the 50+ Center with member support, food service and facility maintenance. Serves as a team member for all aspects of the Center.

STARTING SALARY HIRING RANGE:

$18.51 - $20.86

$38,508 - $43,398

CLASS DESCRIPTION:

Performs intermediate technical level administrative support work under general supervision from an administrative or technical superior. Work typically involves performing clerical and secretarial work, such as data entry and document management, file maintenance of secure and confidential records, and public contact and service. Work may also include accounting clerical tasks such as bookkeeping, keeping of financial and other important records; preparing vouchers for payment; documenting and depositing cash receipts; and controlling, recording, and storing data. Work at this level may also include independent responsibility for a routine clerical process.Include the following. Other duties may be assigned.

* Responsible for administrative duties and front desk functions which include:

* Greets and directs customers, provides information, registers & collects payment for programs, sells and processes memberships in ActiveNet, makes appropriate referrals, assists staff and visitors as needed. Follows the established policies and procedures as needed to ensure that a high quality of service is being delivered to the public.

* Opens center and secures the facility upon closing.

* Provides administrative support including data entry and updating and maintaining databases, computers and technology, photocopying, inputting and maintaining email newsletter and other systems.

* Assist DCRS technology team in setting up Audio Visual equipment including video conference equipment and Webex software. Interface with DCRS technology staff to assist in troubleshooting ActiveNet, AIM, and other software issues.

* Reconciles daily close out receipts and provides them to the appropriate person at the end of the day.

* Responds to written and verbal requests for information from public, guests, staff and outside agencies. Maintains member communication including wellness calls, program updates and promotion.

* Coordinates in-person and virtual programs in consultation with other staff. This includes programming support, setting up audio-visual equipment, technology training, and the hosting of virtual and streaming programs.

* Prepares and straightens rooms for all program usage, such as special events, congregate meals, meetings, and trainings, including furniture and audio-visual arrangements.

* Interfaces with Facilities in issues relating to the building to include review of inspection reports for facility maintenance, preparation of work orders for maintenance and monitoring of progress and status.

* Works toward securing the safety and security of participants and staff.

* Completes and submits to immediate supervisor any incident, injury, accident or other related reports.

* Works as a team member on selected projects in supporting the daily work of the 50+ Center staff as well as the work of other DCRS staff on selected projects.

* Works and cooperates with coworkers and supervisors at all levels and attends meetings and trainings as directed by supervisor.

* Provides support to building partners (Recreation and Parks, Health Department, Howard County Library and Howard County Police) with referrals, communication, directions, and coordination.

* Adheres to programs, county policies and procedures.

* Staff rentals and building used by renters, community and nonprofit organizations and other external use groups. Work may require evening and weekend hours.

* Complies with department and fiscal policies with any PDQ card purchases.

* May require work some evening and weekends.

* Participate in activities related to Emergency Management as requested, including work outside normal business hours.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.High School Diploma or GED and three years of experience, or equivalent combination of education and experience.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:

* Associate's degree or equivalent from a two-year college or technical school.

* Cash handling experience.

* Customer service experience with older adults or its equivalent.

* Strong interpersonal skills, excellent oral and written communication skills and the ability to work well with an ethnically diverse population.

* Strong computer proficiency especially with Microsoft Office (Word, Excel, PowerPoint), database management and spreadsheet applications necessary.

* Proficiency in virtual platforms and use of technology for human services delivery.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

The noise level in the work environment is usually moderate. There is the usual noise and interruption associated with the front desk area of a large senior center.

LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITY:

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine-reports ,md correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.