SUMMARY: Fun, dynamic role in a fast-paced setting, heavily focused on supporting Duchess Convenience Stores - a family-owned chain of 120 convenience stores in business for more than 60 years.

Digital Marketing - Social Media, Website

* Plan social campaigns to support promotions and brand awareness.

* Work with team to obtain and develop Creative resources.

* Schedule and implement campaigns.

* Develop brand messaging and strategy on social platforms including Facebook, Instagram, TikTok.

* Videography and photography work in-house and with external creative partners. Develop and edit site pages to optimize web traffic.

* Utilize search engine optimization and analytics to improve web experiences. Schedule and implement loyalty and other promotional changes as needed. Update Manager with trends, analytics, and other relevant information.

Customer Service and Support

* Customer-facing representation of Duchess brand.

* Field and address customer service requests including

o Internal HelpDesk

o Website contact form

o Email and phone

o Answer, record and resolve customer service issues.

* Represent the Marketing Team in internal logistics and emails.

* Point person for inner-office needs.

Manage and Audit Supplies and Signage

* Manage content and organization of Team Google Drive.

* Archive documents, photos and files.

* Develop files for events, signage needs, and other annual changes.

* Manage team assets.

EDUCATION AND EXPERIENCE

College Graduate with previous experience in a marketing role.

* Intermediate to advanced experience with MAC software.

* Excellent verbal, written communication and interpersonal skills.

* Working knowledge of: HTML, Adobe Creative Suite, Analytics, Web technology, SEO, media relations, project management.

* Advanced knowledge and use of MS Office Suite and Outlook; familiar with Google Drive, Docs and Sheets.

* Strong attention to detail.

* Well organized and self-motivated; ability to work effectively under deadline.

* Exceptional verbal and written communication skills.